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  • Director of Nursing RN

    Sunrise Senior Living 4.2company rating

    Rockville, MD Job

    Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME The Colonnades Job ID 2025-229380 JOB OVERVIEW Looking to relocate to Virginia? The Colonnades, located in beautiful Charlottesville, VA, is seeking a driven RN for our Director of Nursing role in Skilled Nursing. Sunrise offers relocation assistance for the right candidate ready to lead with purpose and passion. WE CONTINUE TO SHINE WITH • New flexible shifts • Paid vacation, sick, holiday and bereavement leave • Retirement savings plan, health and dependent day care and flexible spending accounts • Tuition reimbursement program and discounts at higher education institutions • Higher wage rates • Changes in management • Improved health and wellness benefits starting January 2025 The Director of Nursing is responsible for providing leadership and management to the skilled nursing operations. Responsible for planning, organizing and leading overall operations of nursing services in accordance with federal, state, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents. RESPONSIBILITIES & QUALIFICATIONS This position is based in our Skilled Nursing building within our community. Ideal candidate will have prior experience as a Clinical Supervisor with a strong understanding of state regulations, compliance standards, and both state and federal survey processes. This is an excellent opportunity for a motivated leader to spearhead a full clinical reset and make a meaningful, visible impact by senior regional leadership. If you're currently an ADON, Unit Manager, or Charge Nurse ready to take the next step in your career, we encourage you to apply. Annual bonus of up to 15% Responsibilities: Sunrise Senior Living operates a number of different brands of communities for seniors. As a result, this position's area of responsibility may differ among the various brands and states. Despite the differences in responsibilities between the brands and states, the following are a core set of duties common to this position. Clinical Care Delivery Operations Directs, supervises the management of the team members in the skilled nursing center Implements and monitors systems that ensure consistent delivery of quality guest/resident services. Implements staffing and scheduling patterns to maintain continuity of guest/resident care and regulatory compliance. Assesses and monitors clinical setting for effective and safe guest/resident centered care Facilitates effective communication between cross functional teams and promotes a team approach in the delivery of guest/resident care. Maintains communication with guest's/resident's physician, family and or responsible party to ensure the guest's/resident's needs are being met. Identifies the on-going needs of guests/residents in order to maintain the highest quality standards for well-being. Ensures proper utilization of the Resident Care Plan by all team members. Ensures proper follow through and documentation of guest/resident care. Facilitates relationships with Hospice, Therapy, and other providers. Participates in community awareness activities and community relationship development. Assists in counseling guest/resident, family, or responsible party during difficult transitional care periods. Quality Assurance and Regulatory Compliance Strives for excellent quality care and service delivery as measured in the Quality Services Review (QSR) process and institutes with follow up measures on corrective actions in a timely manner. Researches, documents, and reviews all incidents of abuse, neglect and misappropriation of funds; develops and implements plan of correction as appropriate. Ensures Quality Improvement meetings are occurring and may be designated as the Chairperson of the meetings. Analysis of Guest/Resident Care Standards of Care and Support Services to maintain quality guest/resident care and clinical practice. Reviews, develops and implements plans of correction for concerns and issues identified by pharmacy consultants Reviews and develops plans of correction with interdisciplinary team to enhance the quality of resident care Regularly monitors each resident's medication & treatment profile and medication pass process to ensure each medication and treatment is administered as ordered and documented accurately. Reviews for accuracy and compliance all physician orders at time of move in and monthly thereafter. Acts as liaison with pharmacy to ensure effective services for the residents. Ensures pharmacy follows state regulations for labeling, distribution, and identification of medications. Develops a thorough working knowledge of current and evolving federal and state regulations, policies and procedures for resident care and services. Ensures that community follows all state regulations as it pertains to guest/resident care and services. Reviews, develops and implements plans of correction for concerns and or issues identified by regulators. Completes and submits all monthly and quarterly reports in a timely manner. Follows through on mock survey process. Financial Management Assists in the presentation and value of Sunrise's products and services for our residents, families and team members and targeted referral sources. Assists the executive director in completing the annual community budget. Understands and manages the department budget to include labor and other expenses and it's impact on the community's bottom line Reviews monthly financial statements and implements plans of action around deficiencies. Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls. Coordinates with the community team to achieve maximum staff economies and cross training when applicable. Understands the internal cost associated with all Sunrise resident care programs. Training, Leadership and Team Member Development Overall management of the department, including but not limited to: recruiting, hiring, training, coaching and disciplining Partners in the delivery and participation in Sunrise University Training and self study programs during the required timeframe Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions Completes team member staffing and scheduling according to operational and budgetary guidelines Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid Conducts timely performance appraisals with meaningful conversations Holds team accountable and corrects actions when necessary and documents Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director Keeps abreast of professional developments in the field by reading, attending conferences and training sessions Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. Graduate of approved college / school of nursing Maintains a current state license as a Registered Nurse per state regulations. A minimum of two (2) years' experience in a nurse management position within a skilled nursing environment including hiring staff, coaching, performance management daily operations supervision, discipline, and counseling Comprehensive knowledge of nursing practices, techniques, methods as applied to skilled nursing care. Demonstration of knowledge in federal and state long term care regulations Proficiency in Medicare, Minimum Data Set (MDS) / Resident Assessment Instrument (RAI), Care Plan process Ability to handle multiple priorities. Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests. Possess written and verbal skills for effective communication and the ability to facilitate small group presentations. Competent in organizational, time management skills Demonstrates good judgment, problem solving and decision-making skills. Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications. Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times. ABOUT SUNRISE Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise. At Sunrise, you will... Make a Difference Every Day We are passionate about our mission - to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest. Be Part of a Uniquely Supportive Community The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best. I gnite Your Potential We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals. Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Pay Details: USD $98,904.00 - USD $141,440.00 /Yr.
    $98.9k-141.4k yearly 5d ago
  • Director of Nursing

    Sunrise Senior Living 4.2company rating

    Oxon Hill, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME The Jefferson - Health Care Center Job ID 2025-226242 JOB OVERVIEW The Director of Nursing Services is responsible for providing leadership and management to the skilled nursing operations. Responsible for planning, organizing and leading overall operations of nursing services in accordance with federal, state, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents. RESPONSIBILITIES & QUALIFICATIONS Responsibilities: Sunrise Senior Living operates a number of different brands of communities for seniors. As a result, this position's area of responsibility may differ among the various brands and states. Despite the differences in responsibilities between the brands and states, the following are a core set of duties common to this position. Clinical Care Delivery Operations Directs, supervises the management of the team members in the skilled nursing center Implements and monitors systems that ensure consistent delivery of quality guest/resident services. Implements staffing and scheduling patterns to maintain continuity of guest/resident care and regulatory compliance. Assesses and monitors clinical setting for effective and safe guest/resident centered care Facilitates effective communication between cross functional teams and promotes a team approach in the delivery of guest/resident care. Maintains communication with guest's/resident's physician, family and or responsible party to ensure the guest's/resident's needs are being met. Identifies the on-going needs of guests/residents in order to maintain the highest quality standards for well-being. Ensures proper utilization of the Resident Care Plan by all team members. Ensures proper follow through and documentation of guest/resident care. Facilitates relationships with Hospice, Therapy, and other providers. Participates in community awareness activities and community relationship development. Assists in counseling guest/resident, family, or responsible party during difficult transitional care periods. Quality Assurance and Regulatory Compliance Strives for excellent quality care and service delivery as measured in the Quality Services Review (QSR) process and institutes with follow up measures on corrective actions in a timely manner. Researches, documents, and reviews all incidents of abuse, neglect and misappropriation of funds; develops and implements plan of correction as appropriate. Ensures Quality Improvement meetings are occurring and may be designated as the Chairperson of the meetings. Analysis of Guest/Resident Care Standards of Care and Support Services to maintain quality guest/resident care and clinical practice. Reviews, develops and implements plans of correction for concerns and issues identified by pharmacy consultants Reviews and develops plans of correction with interdisciplinary team to enhance the quality of resident care Regularly monitors each resident's medication & treatment profile and medication pass process to ensure each medication and treatment is administered as ordered and documented accurately. Reviews for accuracy and compliance all physician orders at time of move in and monthly thereafter. Acts as liaison with pharmacy to ensure effective services for the residents. Ensures pharmacy follows state regulations for labeling, distribution, and identification of medications. Develops a thorough working knowledge of current and evolving federal and state regulations, policies and procedures for resident care and services. Ensures that community follows all state regulations as it pertains to guest/resident care and services. Reviews, develops and implements plans of correction for concerns and or issues identified by regulators. Completes and submits all monthly and quarterly reports in a timely manner. Follows through on mock survey process. Financial Management Assists in the presentation and value of Sunrise's products and services for our residents, families and team members and targeted referral sources. Assists the executive director in completing the annual community budget. Understands and manages the department budget to include labor and other expenses and it's impact on the community's bottom line Reviews monthly financial statements and implements plans of action around deficiencies. Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls. Coordinates with the community team to achieve maximum staff economies and cross training when applicable. Understands the internal cost associated with all Sunrise resident care programs. Training, Leadership and Team Member Development Overall management of the department, including but not limited to: recruiting, hiring, training, coaching and disciplining Partners in the delivery and participation in Sunrise University Training and self study programs during the required timeframe Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions Completes team member staffing and scheduling according to operational and budgetary guidelines Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid Conducts timely performance appraisals with meaningful conversations Holds team accountable and corrects actions when necessary and documents Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director Keeps abreast of professional developments in the field by reading, attending conferences and training sessions Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. Graduate of approved college / school of nursing Maintains a current state license as a Registered Nurse per state regulations. A minimum of two (2) years' experience in a nurse management position within a skilled nursing environment including hiring staff, coaching, performance management daily operations supervision, discipline, and counseling Comprehensive knowledge of nursing practices, techniques, methods as applied to skilled nursing care. Demonstration of knowledge in federal and state long term care regulations Proficiency in Medicare, Minimum Data Set (MDS) / Resident Assessment Instrument (RAI), Care Plan process Ability to handle multiple priorities. Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests. Possess written and verbal skills for effective communication and the ability to facilitate small group presentations. Competent in organizational, time management skills Demonstrates good judgment, problem solving and decision-making skills. Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications. Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times. ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Pay Details: USD $98,904.00 - USD $141,440.00 /Yr.
    $98.9k-141.4k yearly 5d ago
  • Wellness Nurse LPN LVN

    Sunrise Senior Living 4.2company rating

    Burke, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise at Silas Burke House Job ID 2025-230527 JOB OVERVIEW The Wellness Nurse is responsible for monitoring the health and well-being of our residents and provides leadership support and assistance with resident care and services. Responsibilities include but are not limited to overall well-being of our residents, assisting in training and monitoring of medication care administration, communication with resident support services and families, and maintaining clinical quality assurance while leading and demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Coordination of Health Needs Identify on-going needs and services of residents in promotion of the highest quality resident services to be delivered. Ensure proper follow through and participate with evaluation and documentation for residents with a change in health care services and status. Assist Resident Care Director (RCD) in conducting resident evaluations and data gathers information at time of move in, 30 days post move in, semi-annually, and with any change in status. Conduct monthly wellness visits for all residents. Monitor and follow up with residents who have experienced any fall, accident, or incident and document and report as required and directed. Document all pertinent information in the resident wellness file. Maintain communications with resident's family and or responsible party to ensure medical needs for the resident are being met. Contact resident's attending physician when necessary and/or upon family request. Ensure weights and vital signs are obtained monthly for each resident. Assist in maintaining wellness files according to Sunrise policies and federal and state/provincial regulations. Maintain medical supplies and emergency kits for the community. Provide clinical support and assistance to community team members as needed. Understand and follow infection control practices. Partner with the RCD and community team to promote infection control standards including any resident testing, training, and skills checks. Understand and practice the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials in compliance with universal care precautions. Medication Programs Monitor each resident's medication and treatment profile regularly to ensure each medication and treatment is administered as ordered and documented accurately. Transcribe physician orders Medication Administration Record Treatment Administration Record (MAR/TAR) to include initials, date and time 'noted', and date faxed to pharmacy accurately and promptly. Complete MAR/TAR audit each month. Demonstrate and is knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Act as liaison for pharmacy services to ensure effective services for residents. Monitor the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. Complete Medication Observations and skills checks for medication care managers at the direction of the RCD. Quality Assurance and Regulatory Compliance Demonstrate and is knowledgeable in the following key quality improvement areas: Resident Centered Care Model APIE Quality Care Indicators and Outcomes Actively participates in Sunrise Quality Assurance Meetings and Clinical Meetings Demonstrate and is knowledgeable in the following key regulations: All Federal, State/Provincial, and Local resident care and services regulations Resident Rights Resident Assessment/Evaluation process in accordance with state/provincial regulatory requirements Review Physician Reports of all new residents as directed by RCD. Review Physician Reports of all new residents as directed by RCD. Order medications and equipment as directed by RCD. Demonstrate and is knowledgeable of Sunrise practices and guidelines in accordance with resident care programs to include skin, nutrition, behavior, falls, and bowel/bladder. Assist in implementation, training, and monitoring of documentation related to resident's clinical health and wellness. Ensure resident changes, concerns, and/or solutions are reported to RCD as appropriate. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities. Possesses written and verbal skills for effective communication and the ability to teach and guide team members to provide quality clinical care. Competent in organizational and time management skills. Demonstrate good judgment, problem solving, and decision-making skills. Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. Graduate of approved college/school of nursing Maintains a current state/provincial license as a professional Licensed Practical Nurse/Licensed Vocational Nurse (LPN/LVN) Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environment Demonstrates knowledge of nursing practices, techniques, and methods applied to health and wellness resident care, and federal, state/provincial, and local regulations Demonstrates knowledge of good assessment skills Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications Ability to work weekends, evenings, and flexible hours to be available to our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Pay Details: USD $30.30 - USD $40.45 /Hr.
    $40.5 hourly 4d ago
  • Dining Services Coordinator

    Sunrise Senior Living 4.2company rating

    Washington, DC Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise on Connecticut Avenue Job ID 2025-230553 JOB OVERVIEW The Dining Services Coordinator I is responsible for providing outstanding customer service, overall leadership, and management of the dining and hospitality operations in the community. Responsibilities include, but are not limited to, food preparation and service in accordance with the Sunrise culinary programs, accurate delivery of dietary modifications, procurement, financial and budgetary management, labor management, hiring, supervising and training team members, ensuring proper sanitation and safe food handling, accurate record keeping, inventory and rotation of products, regulatory compliance, and communicating with residents and families to ensure high levels of resident satisfaction. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Preparation and Food Service Deliver consistent high-quality food and hospitality service by following Sunrise recipes, menus, and programs. Post and display weekly and daily menus in accordance with Sunrise standards. Complete and utilize production sheets to control food quality and portions. Ensure adherence to modified diets, correct portioning of foods, and proper serving methods. Prepare and serve meals on time and at the correct temperatures. Train on and participate in front-of-the-house operations to ensure a positive customer experience. Ensure all food in Bistro and/or other common areas is fresh, covered, labeled, and dated as applicable. Support all special events with exceptional emphasis on marketing events. Serve minimum one (1) meal per week in Reminiscence and meets with the Reminiscence Coordinator (RC) to review service and preparation needs each day. Resident Focus Partner with the Wellness team and consultant dietitian to understand individual resident nutritional needs and preferences, then delivers snacks, beverages, and meals accurately and consistently. Participate in monthly Resident Council Meetings and other identified food committee meetings. Visit with residents during meal periods each day for feedback on menu. Ensure coordination of staffing in dining room with Residential Care Coordinator before each meal. Supplies Management and Risk Management Adhere to established product order guide(s) and vendor programs. Ensure compliance with Hazard Analysis and Critical Control Points (HACCP) and local health department regulations. Maintain an adequate inventory of food and supplies including emergency supplies. Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promoting Risk Management programs and policies. Ensure that procedures and practices are enforced as needed: Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Food Safety, Sanitation and Maintenance Ensure compliance with local health department regulations and Sunrise standards. Practice safe food handling always to prevent contamination and/or an outbreak of food borne illness. Maintain a clean, organized, and clutter-free kitchen environment. Complete and maintain accurate food production records including safe cooking and holding temperatures and a record of the menu as served. Complete and maintain accurate sanitation and cleaning records, including refrigeration and freezer logs, cleaning logs, and dining room/bistro opening and closing checklists. Partner with the Maintenance Coordinator for repairs and scheduled maintenance of equipment. Financial Management Understand and manage the department budget, including food, labor/labour, and other expenses. Keep financial tools up-to-date and ensure budgeted allowances are maintained. Review monthly financial statements and implement plans of action around deficiencies. Process and submit monthly expenses and budget data timely. Coordinate with the community team to achieve maximum staff economies and cross training. Conduct regular inventories as defined by accounting guidelines. Training, Leadership, and Team Member Development Provide overall management of the department, including but not limited to, recruiting, hiring, training, and coaching. Lead and participate in daily and monthly team member meetings and trainings, including orientation, onboarding, continuing education, annual trainings, and in-services. Develop a working knowledge of state/provincial regulations and ensure compliance. Complete team member staffing and scheduling according to operational and budgetary guidelines. Conduct a daily review of timekeeping practices and payroll report to ensure all hours worked are recorded and appropriately paid. Conduct timely performance appraisals with meaningful conversations. Hold team accountable and correct actions, when necessary, with proper documentation. Attend regular meetings as required; Stand Up, Department Head, Interdisciplinary Team, Town Hall, Quality Improvement, and others as directed by the Executive Director (ED). Keep abreast of professional developments in the field by reading, attending conferences and training. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are met. Perform other duties as assigned. Core Competencies Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests Possess written and verbal skills for effective communication with the ability to facilitate small group presentations Competent in organizational and time management skills Demonstrates good judgment, problem solving, and decision-making skills Experience and Qualifications Minimum of two (2) years' experience supervising kitchen, food service, and dining room operations in a full-service restaurant Ability to recruit, coach, and manage the performance of a kitchen/dining room staff Minimum two (2) years' volume cooking experience and ability to cook three (3) to four (4) days per week and produce food at the volume required Current ServSafe certification Proven ability to use appropriate tools such as production sheets, standardized recipes, temperature logs, and sanitation forms Possess basic knowledge of nutrition and modified diets Proven ability to manage food and labor/labour budgets and achieve established targets Proficient in basic computer skills and programs with the ability to learn new applications Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). RequiredPreferredJob Industries Food & Restaurant
    $53k-69k yearly est. 4d ago
  • Life Enrichment Caregiver

    Sunrise Senior Living 4.2company rating

    Bethesda, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Dresher Job ID 2025-223337 JOB OVERVIEW Put Your Heart Into a New Career - Clinical & Culinary Hiring Event at Dresher! We invite you to our hiring event for all clinical and culinary candidates on Wednesday, February 12th! RESPONSIBILITIES & QUALIFICATIONS Come join us for complimentary refreshments to experience a culture that inspires at Sunrise! Meet our leadership team and explore exciting career opportunities with on-the-spot interviews. Wednesday, February 12th 2025 | 10:00am-4:00pm Sunrise of Dresher 1650 Susquehanna Rd Dresher, PA 19025 We're Hiring For: Certified Medication Aide Caregiver Life Enrichment Caregiver Activities Assistant Concierge Cook Server RSVP here: **************************************** ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). RequiredPreferredJob Industries Personal Care & Services
    $26k-33k yearly est. 60d+ ago
  • Executive Director

    Sunrise Senior Living 4.2company rating

    Bethesda, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Montgomery County Job ID 2025-227124 JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." - Sunrise Leader The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members. RESPONSIBILITIES & QUALIFICATIONS Responsibilities As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below: Inspiring Others: Motivates individuals toward higher levels of performance that are aligned with the organization's vision and values. Communicates a clear, customer focused vision, based upon a Resident Centered Model of care. Models a strong belief in mission, vision, and purpose. Clearly articulates, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks. Guiding Team Success: Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals. Provides clear direction and structure for the team in order to support their success. Effectively manages the talent selection process by utilizing Sunrise best practices and resources. Embraces workforce diversity. Establishes stretch but realistic team goals and motivates the team to work together to achieve them. Shares important and relevant information with the team. Ensures consistent and timely orientation and ongoing training is delivered to team members. Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution. Promotes the Employee Assistance Program (EAP) as a resource for team members. Researches and resolves Hotline Call Reports timely and effectively. Coaching and Developing Others: Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities. Conveys performance expectations and provides timely feedback to ensure performance standards are met. Holds effective 1:1 meetings with direct reports. Provides feedback and counsels on a continuous basis. Supports team members' career growth by having regular development-focused conversations. Utilizes and promotes Sunrise's development programs as appropriate to prepare high-potential team members for future roles. Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions. Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met. Creating a Culture of Trust: Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect, creates and protects a high-trust environment by setting an example, advocates for others in the face of challenges, removes barriers to trust, and rewards others for demonstrating behaviors that cultivate trust. Demonstrates personal integrity and sets an example by being honest, keeping commitments and behaving consistently. Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions. Listens and responds with empathy. Treats people with dignity, respect, and fairness. Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys. Encourages disclosure and facilitates an open exchange of ideas. Advocates for both team members and residents. Provides frequent and consistent communication with team, residents, and the community. Leading Change: Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change. Identifies change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement. Creates momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services. Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns. Customer Focus: Ensures that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers' and own organization's needs and promotes and operationalizes customer service as a value. Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement. Leads the development and regular review of the engagement improvement plan. Effectively resolves customer concerns through consistent use of the problem resolution program. Holds consistent, effective Resident Council meetings. Achieves customer referrals on a regular, recurring basis and strives to be above the company average. Ensures that the leadership team interacts with residents. Maintains a commitment to say "YES" and the courage to say "NO" only when absolutely needed. Strives for minimal loss of residents to competitors, with a declining trend that is below company average. Quality Assurance and Regulatory Compliance: Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner. Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner. Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance. Acts as the Community Privacy Representative. Ensures all resident administrative files are well maintained, current and in compliance with state Regulations. Follows up on issues identified in the regional team site visit report. Follows up on mock survey process. Ensures community is in compliance with OSHA requirements. Provides leadership and promotion of the Sunrise Safety and Risk Management policies. Reviews all incident reports and ensures corrective actions are in place in a timely manner. Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures. Family Services: Maintains monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc. Oversees the planning of an in-house family event monthly. Encourages family involvement via Volunteer Programs. Makes self available to residents and their families. Ensures implementation and maintenance of a family support program. Ensures Family Service Meetings are happening regularly according to Sunrise policy. Ensures Sunrise Wellness and Resident Care systems are implemented and followed. Business Development and Top Line Growth: Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position. Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls. Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's and sales. Spends five minutes per day, performing post call reviews of DOS's in-person presentations. Holds DOS accountable for the community's daily contact goal. Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins. Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards. Driving for Results: Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals and works tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Meets NOI expectations. Meets occupancy expectations. Manages the P&L. Achieves and executes consistent labor schedules seven days a week. Achieves great resident retention through a focus on service. Actively participates in local business councils. Instills in team members a "whole community approach". Drives ownership to the department leaders. Business Acumen: Uses one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and uses one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics. Meets the financial targets with the goal to maximize the capital partners return. Thinks abstractly and makes things work when there is no absolute instruction and is able to adapt to business needs. Possesses functional knowledge of all operating programs including memory care, clinical, dining, and social programs. Makes accurate forecasts. Overcomes competitive obstacles. Understands market dynamics: What is our niche? What do we do better or worse than our competition? New service opportunities. Demographics - culture, income, ethnicity, size. Labor availability - overcome obstacles. Financial Management: Strives to improve profitability year over year in line with owner expectations. Prepares and adheres to the community budget. Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate. Reviews monthly financial statements and implements plans of action for deficiencies. Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization. Effectively manages collections process. Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes. Manages key, non-labor operating costs in line with budgeted levels. Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls. Operational Decision Making: Secures and compares information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria. Complies with all regulations and principles. Thinks past today (proactive). Learns from bad decisions. Encourages and rewards for prudent risk taking. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required: College degree preferred; degree and management experience may be required per state/provincial requirements. Administrator's License / certification may be required per state/provincial requirements. Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community. Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change. Previous sales experience preferred, including building customer relationships, and resolving customer concerns. Passion for working with seniors. Demonstration of success in managing operating expenses. Ability to handle multiple priorities effectively. Ability to delegate assignments to the appropriate individuals. Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations. Proficient in organizational and time management skills. Demonstrates good judgment and problem solving and decision-making skills. Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications. As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety. Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times. ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). RequiredPreferredJob Industries Management
    $72k-112k yearly est. 60d+ ago
  • Director of Operations

    Sunrise Senior Living 4.2company rating

    McLean, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME West Division Job ID 2025-229387 JOB OVERVIEW This role supports the West Division. The ideal candidate will reside within the West Division. The Director of Operations is responsible for leading all aspects of the business for their community portfolio. Responsible for successfullyexecuting Sunrise's strategic plan to achieve short-term and long-term company objectives through delivery of quality care, customer service, sales, and operational excellence. RESPONSIBILITIES & QUALIFICATIONS As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:• Drive Talent, Experience, and Performance Management (Strategic Pillar: Engagement):o Exemplify the Sunrise culture of diversity, equity, inclusion, and belonging above all, demonstrating servant leadership.o Build and lead diverse, high performing teams.o Overall management of talent, including but not limited to recruiting, on-boarding, goal setting, and providing on-going constructive feedback, development and coaching of Executive Director (ED) and key Coordinator positions.o Proactively manage performance and make changes when appropriate to ensure communities have effective leadership for team members and residents. Hold team accountable and correct actions when necessary.o Identify leadership potential and drive succession planning.o Assume leadership role with all disciplines, regional care, sales, HR, etc., within a matrixed reporting structure.o Set standards and motivate team to drive excellence and maintain high standards of quality care, financial accountability, and business growth.o Develop a working knowledge of state/Provincial regulations andensure compliance through supervising andcoaching team members in partnership with Regional Human Resources Managers.o Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.2 Director of Operations - US, BC Job Description September 2023 • Drive Business and Sales Strategy (Strategic Pillar: Grow):o Operations: Provide strategic operational direction, development, business management, and strategy with a focus on the overarching strategic priorities. Lead our operational, sales, and care teams to provide innovative, outstanding, and consistent care and services to residents and families. Monitor and drive operational results by data driven facts through company operational, financial reporting, and business intelligence systems for planning and strategic decision making.o Financial: Knowledge of Profit and Loss (P&L) and business management (pricing, financial reporting, census measures, variance reports, labor/labour reports, etc.). Understand and employ multiple revenue drivers, beyond occupancy levels, which drive the top line (e.g., pricing, inventory management, care levels, programs enhancements). Accountable to portfolio to apply budgeting and capital expenditure policies and procedures, including processing expenses and budget data timely per Sunrise policies and internal business controls. Engage with Asset Management and Financial Planning and Analysis (FP&A)teams to increase value proposition as a management services company with fiscal accountabilities to multiple owners and stakeholders to achieve desired occupancy and operating results. Employ dynamic pricing and inventory management to drive occupancy and revenues.o Sales and Marketing: Provide sales leadership and drive execution of sales strategies related to pricing, positioning, and business development, ensure clinical execution and quality assurance, and drive transformational change as it relates to vision and organizational objectives while being a champion for our Sunrise Mission. Develop overall marketing strategy for area and review marketing plans for each community; leveraging marketing and sales data to drive decision making and business planning. Partner with marketing to develop and implement strategic marketing campaigns to maximize lead generation and occupancy growth while balancing company profitability goals.• Drive Clinical and Wellness Strategy and Customer Experience (Strategic Pillar: Wellness):o Demonstrate understanding and applyknowledge of all Sunrise products, programs and services including their individual features and benefits they bring to residents and family members.o Hold ultimate accountability for ensuring the customer experience is on-point, making certain that first impressions display Sunrise's community life as vibrant, nurturing, and welcoming.o Oversee and ensure high level of quality assurance, regulatory compliance, and adherence to all risk management processes.o Oversee and manage resident care outcomes with Clinical Leader collaboration. ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $81k-120k yearly est. 45d ago
  • Building Engineer

    Sunrise Senior Living 4.2company rating

    Rockville, MD Job

    **When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.** **COMMUNITY NAME** Bedford Court **Job ID** 2025-225935 **JOB OVERVIEW** **_"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air."_** **_- Sunrise Leader_** At Sunrise, our Director of Facilities is responsible for providing overall leadership and management of the facilities management operations in Full Service communities. **RESPONSIBILITIES & QUALIFICATIONS** **Responsibilities:** - Directs and manages all Environmental Services and Maintenance activities (HVAC, Electrical, Fire Protection Systems, Grounds and Building Maintenance, Life Safety, Security, System Engineering and Transportation Services) in order to maintain efficient, effective, and consistent operating procedures 24/7 including but not limited to general and preventative maintenance, grounds maintenance, safety and environment - Ensures compliance with administrative, legal and regulatory requirements of all governmental, accrediting agencies (DOH, L&I, Life Safety, OSHA) and Sunrise Senior Living quality service standards, as they relate to Environmental Services, Maintenance and Life Safety to ensure that the facility is survey ready at all times - Supervising and managing team members **Qualifications:** - Two (2) years supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling - Three (3) years facilities experience demonstrating extensive knowledge of systems such as HVAC, plumbing, electrical, mechanical and code compliance - Certification may be required per state requirements - Experience preferred in maintaining water source heat pumps - Possess extensive knowledge of all fire & life safety regulations and OSHA regulations - To be successful you will need to have the ability to handle multiple priorities, possess written and verbal skills for effective communication, be competent in organizational, time management skills and demonstrate good judgment, problem solving and decision making skills - Proficiency in computer skills, Microsoft Office & the ability to learn new applications **ABOUT SUNRISE** Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _** **PRE-EMPLOYMENT REQUIREMENTS** Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. **COMPENSATION DISCLAIMER** Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). **Location : Name** _Montgomery County MD_ **Type** _Full-Time_ **_Location : State/Province (Full Name)_** _Maryland_ **Salary Range** _USD $72,904.00 - USD $100,672.00 /Yr._ **Variable Compensation** _Bonus Eligible_ Sunrise Senior Living is an Equal Opportunity Employer.
    $72.9k-100.7k yearly 60d+ ago
  • National Senior Resource Counselor ( Remote )

    Sunrise Senior Living 4.2company rating

    Remote or McLean, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME US CAS Programs Job ID 2025-227305 JOB OVERVIEW The National Senior Resource Counselor (NSRC) is responsible for increasing initial in-person presentations (IPP) and move-ins within their portfolio of communities from leads referred by referral agencies and assigned lead sources. The schedule for this position is 2:30pm-11pm ET Tuesday through Saturday. RESPONSIBILITIES & QUALIFICATIONS Responsibilities : Essential Duties: Responding to leads from multiple channels (phone, email and website) Entering leads into the Sunrise lead database application Reviewing all Sunrise options with the referral agency representative Contacting the lead and setting up the IPP Primary point of contact for the referral agency and/or customer until the community Director of Sales (DS) establishes contact Positioning Sunrise Senior Living as a preferred provider Strengthening professional relationships with the referral agencies Implementing sales strategies Achieving sales targets Experience and Qualifications: Bachelor's degree from an accredited college or university preferred Two to five (2-5) years sales experience A demonstrated track record of closing sales Ability to handle multiple priorities Possess written and verbal skills for effective communication and the ability to facilitate group presentations Excels in organizational, time management skills Ability to customarily and regularly exercise discretion and independent judgment Manages conflict effectively Demonstrates good judgment, problem solving and decision making skills Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications Ability to work weekends and flexible hours, available for our customers at peak service delivery days and time, reflective of our Leadership Excellence Staffing Proven ability to work without daily supervision in a home-office environment Must be willing to work some weekends and some holidays (shift work) Sunrise maintains a safe and drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a background check and drug test. ; ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). RequiredPreferredJob Industries Management
    $34k-43k yearly est. 60d+ ago
  • Wellness and Activities Coordinator

    Sunrise Senior Living 4.2company rating

    Rockville, MD Job

    **When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.** **COMMUNITY NAME** Montgomery County MD **Job ID** 2025-224743 **JOB OVERVIEW** **Location:** 3701 International Drive, Silver Spring MD20906 At Sunrise, our Activities & Volunteer Coordinator is responsible for leading the day to day activities and programs for a Sunrise Senior Living community. **RESPONSIBILITIES & QUALIFICATIONS** **Responsibilities:** - Lead volunteer based activities and programs that enrich the lives of Sunrise Assisted Living and Memory Care residents - Collaborate with other Sunrise Department Coordinators and the Executive Director to develop and maintain relationships with local schools, businesses and social organizations to establish an active network of volunteers and community resources - Maintain a calendar of activities and events that provide a variety of resident and family centered experiences - Budget preparation and monitoring of expenses and financial statements to meet revenue and budget targets - Leadership responsibilities include recruiting, hiring, coaching and retaining a high performing employee team **Qualifications:** - At least one year of job related supervisory experience preferably in a senior living environment - High school diploma required. College degree preferred - Proven ability to train and motivate volunteers and fellow team members to provide the best in quality activity programming - Maintain all appropriate state level certifications or licenses such as CDL (commercial driver's license) - Knowledge of local state and federal regulations pertaining to resident care and services - Proficiency in Microsoft Office (Word, Outlook and Excel) with the ability to learn new applications - Must be willing to work evenings and weekends to meet the needs of residents and fellow team members **ABOUT SUNRISE** Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _** **PRE-EMPLOYMENT REQUIREMENTS** Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. **COMPENSATION DISCLAIMER** Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). **Location : Name** _Montgomery County MD_ **Type** _Full-Time_ **_Location : State/Province (Full Name)_** _Maryland_ **Salary Range** _USD $22.70 - USD $28.40 /Hr._ **Variable Compensation** _Overtime and Bonus Eligible_ Sunrise Senior Living is an Equal Opportunity Employer.
    $22.7-28.4 hourly 60d+ ago
  • Associate Director of Sales

    Sunrise Senior Living 4.2company rating

    Bethesda, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Fox Hill Senior Condominiums Job ID 2025-230354 JOB OVERVIEW The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community's occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community's sales and marketing database (CRM), maintaining appropriate sales collateral, supporting the scheduling and execution of on-site sales and marketing events, coordinating resident move in administrative to in-person activities. In addition to these core duties the ADOS may, under the supervision of the Director of Sales (DOS), Director of Sales and Marketing (DSM), or Sales Specialist (SS), work to advance leads through the sales process. This work may include conducting callouts, taking call-ins, and conducting presentations with internal customers. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: * Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system. * Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system. * Support the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers' needs. * Assist the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable. * Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner. * Demonstrate effective telephone skills producing qualified leads and appointments. * Prepare the resident's Administrative File according to Sunrise and state/province specific regulatory requirements where applicable. * Manage the move-in process as outlined in the Resident Move-In Checklist. * Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained. * Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC). * Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date. * Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s). * Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.). * Arrange lunch or dinner for the resident and family members on Move-In day. * Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist. * Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator. * Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs. * Initiate communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms. * Assist the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities. * Maintain and protect the confidentiality of resident information at all times. * Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities. * Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout. * Participates as a member of a team and commits to working toward team goals. * Demonstrate our Team Member Credo in daily interactions with others. * Commit to serving our residents and guests through our Principles of Service. * Contribute to the overall engagement programs and processes (customer and team member engagement). * Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. * Support sales team in executing successful sales and marketing events. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to handle multiple priorities * Possess excellent phone, written and verbal skills for effective communication * Ability to facilitate small group presentations * Competent in organizational and time management skills * Demonstrates good judgment, problem solving, and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. * One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member * Previous customer service or sales experience * Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $72k-108k yearly est. 11d ago
  • Concierge

    Sunrise Senior Living 4.2company rating

    Fairfax, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 2025-230437 JOB OVERVIEW The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Customer Service * Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place. * Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal. * Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process. * Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification. * Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient. * Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to. * Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc. * Send get well cards to residents in the hospital. * Order Memory Flower for any residents that have passed away. * Send sympathy cards to families and/or responsible parties as needed. Sales and Marketing * Order flowers and name plates for new residents prior to move in. * Order guest meals for resident and family for day of move in. * Create and maintain marketing and move-in packet inventory as needed. * Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living. * Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable. * Perform other administrative duties pertaining to the resident move-in process. Front Desk and Bistro Areas * Keep desk and entry area neat and organized. * Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary. * Keep music playing throughout the day. * Ensure that another team member covers the front desk when stepping away to complete above duties. Risk Management * Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. * Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures. * Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below: * Respond to emergencies as indicated in Sunrise's policies and procedures. * Responsible for all guests and residents to appropriately sign themselves in and out at all times. * Maintain a high-risk elopement list with photograph at front desk. * Heightened awareness of the entry and exit of all residents. Administrative * Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary. * Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator. * Collect meal ticket money and account for and process money in accordance with internal business control procedures. * Organize and distribute mail to residents, Executive Director, and Department Coordinators. * Collect and distribute resident and community newspapers. * Post and display the Daily Menu on Menu Board. * Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller. * Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned. * Monitor and order office supplies as needed. * Track and disperse team member paychecks. Training, and Contributing to Team Success * Participate actively as a member of a team and committed to working toward team goals. * Demonstrate in daily interactions with others, our Team Member Credo. * Commit to serving our residents and guests through our Principles of Service. * Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. * Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to handle multiple priorities * Possess written and verbal skills for effective communication * Demonstrate good organizational, time management, and follow through skills * Possess accurate record keeping skills * Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications * High School degree/GED * Proven customer service experience and skills * Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications * As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $23k-28k yearly est. 11d ago
  • Life Enrichment Manager

    Sunrise Senior Living 4.2company rating

    Washington, DC Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise on Connecticut Avenue Job ID 2025-230556 JOB OVERVIEW The Life Enrichment Manager is responsible for consistently engaging residents in familiar routines of daily living through personalized Life Skills that "Create Pleasant Days" for residents. Life Skills are familiar tasks that residents enjoyed doing in the past that can still bring a sense of success, meaning, and purpose in the present. The Life Enrichment Manager is responsible for designing Life Skills to reflect each resident's past interests and for providing them with encouragement, prompts, and hands on assistance. The Life Enrichment Manager is responsible for demonstrating the Mission for Sunrise, "To champion quality of life for all seniors" in the Reminiscence neighborhood in accordance with federal, state/provincial, and local laws, standards, and regulations, and Sunrise policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Life Skills Program Evaluate resident's interest and involvement in Life Skills. Develop Life Skills tailored to each resident's unique needs and abilities. Engage residents in Life Skills throughout the day and evening. Ensure that every resident has an opportunity to engage in Life Skills or other life enrichment activities daily. Review resident profile and the Individualized Service Plan (ISP) and spend time talking with residents and family members to determine the best Life Skill or life enriching activity for each resident. Ensure the Life Skill is included on the demographic profile of each resident and apply the information by being responsible for implementing, leading, and motivating others in the appropriate Life Skill for the residents in partnership with the Reminiscence Coordinator (RC). Organize small groups or clubs that address those similar needs and preferences in a small group/club setting using the resident's demographic profile information. Ensure that the Life Skill is included on the socialization and leisure activities section of the ISP. Act as a role model and encourage other team members to engage in Life Skills with residents. Assist residents to and from the Life Skills stations and other normalizing life enriching activities and routines. Record and document resident participation according to Sunrise quality service standards. Maintain and expand Life Skills stations and other life enriching programs and replenish supplies as needed. Assist in maintaining an inventory of Life Skills programming supplies. Assist residents with daily care of any animals and/or plants as part of the Life Skills program and services. Resident Focus Review, read, notate, and initial the Daily Log and Department Log to document and learn about pertinent information and any resident's physical and behavioral/communication pattern changes as well as Life Skills information. Review the ISP, Resident Profile, Demographic Profile, and Addendums for every new resident. Give input on the Demographic Profile and ISP to ensure that each resident has a personalized Life Skill listed that reflects their past interests and reflects their current abilities. Practice positive resident relations following our Sunrise Shared Values, respond to resident and family member requests, and direct resident and family member feedback to immediate supervisor. Assist Reminiscence Coordinator (RC) to ensure each resident's Memory Box is completed within two (2) weeks of move-in. Maintain and protect the confidentiality of resident information. Volunteer and Community Focus Assists with and support local businesses, organizations, and schools in the development and retention of the community volunteer programs under the leadership of the (RC) and Activities & Volunteer Coordinator (AVC). Assist with the volunteer orientations, volunteer training programs, and appropriate volunteer paperwork according to Sunrise standards. Dining Service Serve meals in the dining room. Assist residents in Life Skills in the dining room during set up and clean up. Risk Management and General Safety Partner with community team to ensure community is in compliance national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Report all hazardous and unsafe conditions and equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Quality Assurance and Regulatory Compliance Demonstrate proficiency and understand the Quality Service Review (QSR) process and essential quality service standards pertaining to enriching resident centered activities and programming and partner with community team in striving for excellent quality care and service as measured in the QSR process. Partner with community team to ensure community follows all federal, state/provincial, and local laws and regulations and Sunrise quality standards for resident care and services. Maintain and/or exceed standards of cleanliness, hygiene, proper attire, and health. Training and Contributing to Team Success Participate as a member of a team and commit to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities Possess written and verbal skills for effective communication Competent in organizational and time management skills Demonstrate good judgment, problem solving and decision-making skills Ability to make responsible choices and decisions and act in a resident's best interest Ability to work semi-independently without direct supervision by following community procedures and guidelines Ability to follow through on assigned tasks Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required. One (1) year experience required working with memory impaired seniors High School diploma/GED accepted and may be required per state/provincial regulations and certification(s) may be required per state/provincial regulations Ability to lead the life enrichment component of the Reminiscence program by connecting residents with Life Skills and other life enrichment activities that meet their unique preferences, abilities, and basic human needs Possesses knowledge of how to adapt life skills to the cognitive and functional ability of each resident thereby being able to motivate and encourage residents Ability to Inspire, motivate, and encourage volunteers and fellow team members to engage residents in meaningful and purposeful activities Demonstration of proficiency in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work® PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $32k-48k yearly est. 7d ago
  • Dining Services Director

    Sunrise Senior Living 4.2company rating

    Silver Spring, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Bedford Court Job ID 2025-230498 JOB OVERVIEW The Dining Services Director I is responsible for providing outstanding customer service, overall leadership, and management of the dining and hospitality operations in the community. These responsibilities include, but are not limited to, food preparation and service in accordance with the Sunrise culinary programs, accurate delivery of dietary modifications, procurement, financial and budgetary management, labor management, hiring, supervising and training team members, ensuring proper sanitation and safe food handling, accurate record keeping, inventory and rotation of products, regulatory compliance, and communicating with residents and families to ensure high levels of resident satisfaction. This position is generally only in communities that also have a Dining Services Coordinator (DSC) and/or an Executive Chef. In such instances, the Dining Services Director provides overall leadership of the department with the Dining Services Coordinator and/or Executive Chef reporting to the Dining Services Director. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Preparation and Food Service * Delivers consistent high-quality food and hospitality service by following Sunrise recipes, menus, and programs. * Posts and displays weekly and daily menus in accordance with Sunrise standards. * Completes and utilizes production sheets to control food quality and portions. * Ensures adherence to modified diets, correct portioning of foods, and proper serving methods. * Prepares and serves meals on time and at the correct temperatures. * Actively trains on and participates in front-of-the-house operations to ensure a positive customer experience. * Ensures all food in Bistro and or other common areas is fresh, covered, labeled, and dated (as applicable). * Actively supports all special events with exceptional emphasis on marketing events. * Serves minimum one (1) meal per week in Reminiscence and meets with the Reminiscence Coordinator to review service and preparation needs each day. Resident Focus * Partners with the Wellness team and consultant dietitian to understand individual resident nutritional needs and preferences, then delivers snacks, beverages, and meals accurately and consistently. * Actively participates in monthly Resident Council Meetings and other identified food committee meetings. * Visits with residents during meal periods each day for feedback on menu. * Ensures coordination of staffing in dining room with ALC before each meal. Supplies Management and Risk Management * Adheres to established product order guide(s) and vendor programs. * Ensures compliance with HACCP (Hazard Analysis and Critical Control Points) and local health department regulations. * Maintains an adequate inventory of food and supplies including emergency supplies. * Partners with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and to promote Risk Management programs and policies. * Ensures that procedures and practices are enforced as needed: Personal Protective Equipment (PPE), fire extinguishers, Material Safety Data Sheets (MSDS), Lockout Tagout procedures. Food Safety, Sanitation and Maintenance * Ensures compliance with local health department regulations and Sunrise standards. * Practices safe food handling at all times to prevent contamination and/or an outbreak of food borne illness. * Maintains a clean, organized, and clutter-free kitchen environment. * Completes and maintains accurate food production records including safe cooking and holding temperatures and a record of the menu as served. * Completes and maintains accurate sanitation and cleaning records, including refrigeration and freezer logs, cleaning logs, and dining room/bistro opening and closing checklists. * Partners with the Maintenance Coordinator for repairs and scheduled maintenance of equipment. Financial Management * Understand and manage the department budget, including food, labor/labour, and other expenses. * Keep financial tools up-to-date and ensure budgeted allowances are maintained. * Review monthly financial statements and implement plans of action around deficiencies. * Process and submit monthly expenses and budget data timely. * Coordinate with the community team to achieve maximum staff economies and cross training. * Conduct regular inventories as defined by accounting guidelines. Training, Leadership, and Team Member Development * Provides overall management of the department, including but not limited to, recruiting, hiring, training, and coaching. * Leads and participates in daily and monthly team member meetings and trainings, including orientation, onboarding, continuing education, annual trainings, and in services. * Develop a working knowledge of state/provincial regulations and ensure compliance. * Complete team member staffing and scheduling according to operational and budgetary guidelines. * Conduct a daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid. * Conduct timely performance appraisals with meaningful conversations. * Hold team accountable and correct actions, when necessary, with proper documentation. * Attend regular meetings as required (e.g., Stand Up, Department Head, Interdisciplinary Team, Town Hall, Quality Improvement). * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests * Must possess written and verbal skills for effective communication with the ability to facilitate small group presentations * Competent in organizational and time management skills * Demonstrates good judgment, problem solving, and decision-making skills Experience and Qualifications * Bachelor's degree in food service management, culinary degree, or equivalent training with four (4) to five (5) years supervisory experience in hospitality or fine dining industries * Minimum 5 (five) years volume cooking experience and ability to cook 2 (two) to 3 (three) times per week at the volume required. In communities with an Executive Chef, volume cooking experience for the Dining Services Director may be replaced by equivalent hospitality experience. * Current ServSafe certification * Proven ability to use appropriate tools such as production sheets, standardized recipes, temperature logs, and sanitation forms * Must possess basic knowledge of nutrition and modified diets * Proven ability to manage food and labor/labour budgets, and achieve established targets * Proficient in basic computer skills and programs with the ability to learn new applications * Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $50k-69k yearly est. 10d ago
  • Wellness Nurse RN

    Sunrise Senior Living 4.2company rating

    Arlington, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME The Jefferson - Health Care Center Job ID 2025-229117 JOB OVERVIEW The Wellness Nurse is responsible for monitoring the health and well-being of our residents and provides leadership support and assistance with resident care and services. Responsibilities include but are not limited to overall well-being of our residents, assisting in training and monitoring of medication care administration, communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Coordination of Health Needs: Identify on-going needs and services of residents in promotion of the highest quality resident services to be delivered. Ensure proper follow through, assessment, and documentation for residents with a change in health care services and status. Assist Resident Care Director (RCD) in conducting resident assessments at time of move in, 30 days post move in, semi-annually and with any change in status. Conduct monthly wellness visits for all residents. Assess, monitor, and follow up with residents who have experienced any fall, accident, or incident and document and report as required and directed. Document all pertinent information in the resident wellness file. Maintain communications with resident's family and or responsible party to ensure medical needs for the resident are being met. Contact resident's attending physician when necessary and/or upon family request. Ensure weights and vital signs are obtained monthly for each resident. Assist in maintaining wellness files according to Sunrise policies and federal and state/provincial regulations. Maintain medical supplies and emergency kits for the community. Provide clinical support and assistance to community team members as needed. Understand and follow infection control practices. Partner with the RCD and community team to promote infection control standards including any resident testing, training, and skills checks. Understand and practice the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials in compliance with universal care precautions. Medication Programs Monitor each resident's medication and treatment profile regularly to ensure each medication and treatment is administered as ordered and documented accurately. Transcribe physician orders Medication Administration Record Treatment Administration Record (MAR/TAR) to include initials, date and time 'noted' and, date faxed to pharmacy accurately and promptly. Complete MAR/TAR audit each month. Demonstrate and is knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Act as liaison for pharmacy services to ensure effective services for residents. Monitor the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. Complete Medication Observations and skills checks for medication care managers at the direction of the RCD. Quality Assurance and Regulatory Compliance Demonstrate and is knowledgeable in the following key quality improvement areas: Resident Centered Care Model APIE Quality Care Indicators and Outcomes Actively participates in Sunrise Quality Assurance Meetings and Clinical Meetings Demonstrate and is knowledgeable in the following key regulations: All Federal, State/Provincial, and Local resident care and services regulations Resident Rights Resident Assessment/Evaluation process in accordance with state/provincial regulatory requirements. Review Physician Reports of all new residents as directed by RCD. Order medications and equipment as directed by RCD. Demonstrate and is knowledgeable of Sunrise practices and guidelines in accordance with resident care programs to include skin, nutrition, behavior, falls, and bowel/bladder. Assist in implementation, training, and monitoring of documentation related to resident's clinical health and wellness. Ensure resident changes, concerns, and/or solutions are reported to RCD as appropriate. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities Possess written and verbal skills for effective communication and the ability to teach and guide team members to provide quality clinical care Competent in organizational and time management skills Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. Graduate of approved college/school of nursing Maintains a current state/provincial license as a professional Registered Nurse (RN) Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environment Demonstrates knowledge of nursing practices, techniques and methods applied to health and wellness resident care, and federal, state/provincial, and local regulations Demonstrates knowledge of good assessment skills Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications Ability to work weekends, evenings, and flexible hours to be available to our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Pay Details: USD $36.70 - USD $48.95 /Hr.
    $49 hourly 5d ago
  • Recreation Assistant

    Sunrise Senior Living 4.2company rating

    Fort Belvoir, VA Job

    **When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.** **COMMUNITY NAME** The Fairfax **Job ID** 2025-229547 **JOB OVERVIEW** The Activities Assistant is responsible for assisting with the day-to-day delivery of resident centered activities and programs for the Sunrise Senior Living Community while meeting and/or exceeding Sunrise quality standards. The Activities Assistant will assist in the development and leading of the community's engaging resident centered activities and volunteer programs and services for the community. **RESPONSIBILITIES & QUALIFICATIONS** **Essential Duties** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: **Activities Program** + Assist in maintaining a balanced resident centered activity program for the Sunrise community following the Activity Program Guidelines, Programming Guide(s), and direction from immediate supervisor. + Assist in preparing the activity calendar and newsletter with the coordination of immediate supervisor. + Conduct and/or assist with planned resident activities, programs, and services throughout the community. + Assist, invite, and encourage residents to participate in activities. + Assist residents to and from the activity areas when necessary. + Record and document resident participation if required by federal, state/provincial, and local laws and regulations. + Maintain activity areas in an orderly manner. + Assist in maintaining an inventory of activity and programming supplies, games, programs, and craft services. + Assist with the network contacts and relationships and assist with arranging for speakers from community groups/organizations to provide educational, social, and engaging activities and support for the residents. + Responsible for daily care of any animals and/or plants within the activities program and services. **Volunteer and Community Focus** + Assist with and support the networking actions for retaining a volunteer base and maintaining a relationship with local businesses, organizations, and schools under the leadership of immediate supervisor. + Assist with the volunteer orientations, volunteer training programs, and appropriate volunteer paperwork according to Sunrise and state/province specific standards. + Work with volunteers and oversee their activities as needed. + Involve families, residents, and community volunteers to participate as a regular part of the activity program as directed by immediate supervisor. **Resident Focus** + Review, read, notate, and initialize the Daily Log and Department Log to document and learn about pertinent information and any resident's physical and behavioral changes as well as activities information. + Practice positive resident relations following our Sunrise Shared Values, respond to resident requests, and direct resident feedback and requests to immediate supervisor. + Review the Individualized Service Plan (ISP)/Individualized Care Plan (ICP) and Resident Profile and Addendums for every new resident. + Assist to ensure each resident's Memory Box is completed within two (2) weeks of move-in. + Maintain and protect the confidentiality of resident information at all times. **Quality Assurance and Regulatory Compliance** + Understand and demonstrate proficiency with the Quality Assurance Process (QA) and essential quality service standards pertaining to enriching resident centered activities and programming and partner with community team in striving for excellent quality care and service delivery as measured in the QA process. + Partner with community team to ensure community follows all federal, state/provincial, and local laws, regulations, and Sunrise quality standards for resident care and services. + Maintain and/or exceed standards of cleanliness, hygiene, proper attire, and health. **Risk Management and General Safety** + Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety, promote Risk Management programs and policies, and adhere to safety rules and regulations. + Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. **Training and Contributing to Team Success** + Participate as a member of a team and commits to working toward team goals. + Demonstrate in daily interactions with others, our Team Member Credo. + Commit to serving our residents and guests through our Principles of Service. + Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. + Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. + Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. + Perform other duties as assigned. **Core Competencies** + Ability to handle multiple priorities + Possess written and verbal skills for effective communication and the ability to facilitate small group presentations + Competent in organizational and time management skills + Demonstrate good judgment, problem solving and decision-making skills + Ability to make responsible choices and decisions and act in a resident's best interest + Ability to work semi-independently without direct supervision by following community procedures and guidelines and follow through on assigned tasks **Experience and Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required. + One (1) year job related experience preferred in senior living communities + Maintains a current applicable driver's license to drive Sunrise vehicles provided with an acceptable driving record in accordance with applicable regulations and Sunrise policy + Completion of Driver Training may be required and/or certificates available per regulations and laws as applicable + Ability to lead activities and motivate volunteers and fellow team members for their involvement in social events and various scheduled social activities + Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications + As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description, understand the key essential duties for safety and regulatory compliance, and successfully complete the Driver Training **ABOUT SUNRISE** Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _** **PRE-EMPLOYMENT REQUIREMENTS** Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. **COMPENSATION DISCLAIMER** Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). **Location : Name** _The Fairfax_ **Type** _Full-Time_ **_Location : Address_** _9140 Belvoir Woods Parkway_ **_Location : City_** _Fort Belvoir_ **_Location : State/Province (Full Name)_** _Virginia_ **Salary Range** _USD $15.00 - USD $18.80 /Hr._ **Variable Compensation** _No Bonus or Commissions_ Sunrise Senior Living is an Equal Opportunity Employer.
    $15-18.8 hourly 40d ago
  • LPN Med Care Manager

    Sunrise Senior Living 4.2company rating

    Fairfax, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Fairfax Job ID 04 JOB OVERVIEW The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Responsibilities include but are not limited to administration of medications, documentation of medication administration, conducting SHUs, and providing resident care while demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local laws, standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Medication Administration Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents. Receive medication updates from Resident Care Director (RCD) or Wellness Nurse. Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Ensure that medications are passed according to times utilizing a mobile medication cart. Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses. Maintain confidentiality of all resident information including resident medication among other residents. Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse. Restock medication cart after all medication passes. Assist in checking medication regardless of packaging system. Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor. Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse. Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. Follow re-fill process for medications. Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs. Practice routinely good standard care precautions of cleanliness, hygiene, and health. Audit medication carts. Resident Care Notify RCD of any resident and/or family concerns. Attend and actively participates in daily Cross Over meetings facilitated by the LCM. Conduct Service and Health Updates as directed by RCD. Participate in the development of the Individualized Service Plans (ISP). Transcribe orders. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Report all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels. Training and Contributing to Team Success Participate as a member of a team and commit to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator. Attend regular training by RCD and neighborhood coordinators. May be designated as shift supervisor. May supervise other medication care managers. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to make choices and decisions and act in the resident's best interest Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and level of understanding Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required. LPN, LVN, or state/province specific licensed nurse credential In states/provinces where appropriate, must maintain certifications Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations: o CPR and First Aid Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS . click apply for full job details
    $46k-58k yearly est. 1d ago
  • Director of Sales & Marketing

    Sunrise Senior Living 4.2company rating

    Fort Belvoir, VA Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME The Fairfax Job ID 2025-228714 JOB OVERVIEW The Director Sales & Marketing (DSM) is responsible for overseeing and supervising the sales and marketing operations. The DSM is delegated significant and discretionary powers for the marketing and sales planning and execution for the community. Individuals are expected to customarily and regularly exercise discretion and independent judgment in administering the business affairs of their community that relate to marketing and sales. The DSM takes the lead in assessing the local market and developing a marketing plan tailored to the particular geographic region in which the community is located and will be able to sell the community by advancing leads through the sales process with the objective of reaching and maintaining budgeted occupancy and revenue goals. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Marketing and Sales * Study the market, create and implement a dynamic, successful Sales Plan. * Adhere to the community marketing and sales budget. * Use discretion and independent judgment in identifying referral sources and determining how much time to devote to particular marketing strategies. * Develop strategy for each prospect from initial inquiry through the final decision. * Plan each customer interaction and communicate plan that involves community team during customer presentations. * Maintain a thorough working proficiency of Customer Relationship Management lead tracking database and documents all interactions with prospective residents, families, and professionals. * Monitor effective computerized lead tracking system usage by the team. * Keep all records current on a computerized lead tracking system. * Build customer focused relationships by advancing the lead through the sales process and gaining customer commitment. * Ensure that all team members in the community understand that sales is everyone's responsibility and are knowledgeable and trained in their role of Marketing and Sales. * Provide sales leadership by ensuring that all team members in the community understand that sales is everyone's responsibility and are knowledgeable and trained in their role of Marketing and Sales. * Conduct weekly strategy and advisory meetings with the Executive Director (ED) and update the Marketing Plan during ED/DOS meeting. * Submit timely weekly Flash Reports (sales results). * Set clear expectations for sales team; coach and provide regular, documented, feedback on performance. Driving Revenue * Strive to meet or exceed targeted occupancy and sales. * Leverage multiple revenue drivers (pricing, inventory, services, etc.) that drive the top line. External Business Development * Generate leads and move-ins from targeted referral sources. * Plan and execute regular or consistent presentations to professional referral sources. * Identify referral sources through site specific research. * Plan call objectives and ensure all members of the sales team do the same. * Articulate the benefits of referring to Sunrise Senior Living. * Lead the monthly Business Development Committee Meeting. * Coach the sales team and help develop their external business development skills. * Promote Sunrise Senior Living within the local community. Marketing Strategy * Create and update Quarterly Sales Plan at least once a week. * Implement Marketing Plan and delegate duties to the sales team. * Review the Sales and Marketing Plan weekly at required ED/DOS meeting. * Conduct bi-annual competitive market research ranking and analysis and accurately report data on the competitor tracking form. * Understand competitive opportunities and threats and present strategic alternatives to combat these to the ED and Regional Director of Sales. * Demonstrate a strong understanding of the senior care market and Sunrise's niche in that market, especially the local competitive environment. * Demonstrate a thorough knowledge of each neighborhood and type of care offered at the community and is able to fill in for any Director of Sales position as needed. Resident Focus * Attend stand up meeting daily and learn about pertinent information and any residents' physical and behavioral changes as well as sales and marketing inquiries. Financial Management * Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources. * Understand and manage the department budget to include labor/labour and other expenses and understand its impact on the community's bottom line. * Review monthly financial statements and implement plans of action around deficiencies. * Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls. * Coordinate with the community team to achieve maximum staff economies and cross training when applicable. * Understand the internal cost associated with all Sunrise resident care programs. Risk Management and General Safety * Partners with community leadership to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations. * Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout. Training, Leadership, and Team Member Development * Manage the department, including but not limited to: recruiting, hiring, training, coaching, monitoring, and disciplining. * Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe. * Develop a working knowledge of state/provincial regulations and ensure compliance. * Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions. * Complete team member staffing and scheduling according to operational and budgetary guidelines and community needs. * Review daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid. * Conduct timely performance appraisals with meaningful conversations. * Hold team accountable and correct actions when necessary and document. * Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director. * Keep abreast of professional developments in the field by reading and attending conferences and training sessions. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to handle multiple priorities * Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests * Planning and negotiating skills * Possess written and verbal skills for effective communication and the ability to facilitate small group presentations * Competent in organizational and time management skills * Demonstrate good judgment, problem solving, and decision-making skills Experience and Qualifications * College Degree preferred * Successful marketing and sales experience * Two (2) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling * Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications * Willingness to work independently with little to no day-to-day supervision * As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance * Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $72k-106k yearly est. 60d+ ago
  • Concierge

    Sunrise Senior Living 4.2company rating

    Montgomery Village, MD Job

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 2025-230193 JOB OVERVIEW The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Customer Service * Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place. * Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal. * Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process. * Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification. * Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient. * Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to. * Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc. * Send get well cards to residents in the hospital. * Order Memory Flower for any residents that have passed away. * Send sympathy cards to families and/or responsible parties as needed. Sales and Marketing * Order flowers and name plates for new residents prior to move in. * Order guest meals for resident and family for day of move in. * Create and maintain marketing and move-in packet inventory as needed. * Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living. * Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable. * Perform other administrative duties pertaining to the resident move-in process. Front Desk and Bistro Areas * Keep desk and entry area neat and organized. * Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary. * Keep music playing throughout the day. * Ensure that another team member covers the front desk when stepping away to complete above duties. Risk Management * Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. * Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures. * Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below: * Respond to emergencies as indicated in Sunrise's policies and procedures. * Responsible for all guests and residents to appropriately sign themselves in and out at all times. * Maintain a high-risk elopement list with photograph at front desk. * Heightened awareness of the entry and exit of all residents. Administrative * Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary. * Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator. * Collect meal ticket money and account for and process money in accordance with internal business control procedures. * Organize and distribute mail to residents, Executive Director, and Department Coordinators. * Collect and distribute resident and community newspapers. * Post and display the Daily Menu on Menu Board. * Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller. * Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned. * Monitor and order office supplies as needed. * Track and disperse team member paychecks. Training, and Contributing to Team Success * Participate actively as a member of a team and committed to working toward team goals. * Demonstrate in daily interactions with others, our Team Member Credo. * Commit to serving our residents and guests through our Principles of Service. * Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. * Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to handle multiple priorities * Possess written and verbal skills for effective communication * Demonstrate good organizational, time management, and follow through skills * Possess accurate record keeping skills * Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications * High School degree/GED * Proven customer service experience and skills * Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications * As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: * Medical, Dental, Vision, Life, and Disability Plans * Retirement Savings Plans * Employee Assistant Program / Discount Program * Paid time off (PTO), sick time, and holiday pay * Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) * Tuition Reimbursement * In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. * Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
    $25k-30k yearly est. 17d ago
  • Area Dir Business Development

    Sunrise Senior Living 4.2company rating

    McLean, VA Job

    **When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.** **COMMUNITY NAME** Chicago Metro Area **Job ID** 2025-229121 **ABOUT SUNRISE** Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + Daily Pay offered to get paid within hours of a shift (offered in the U.S. only) + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _** **PRE-EMPLOYMENT REQUIREMENTS** Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. **COMPENSATION DISCLAIMER** Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). **Location : Name** _Community Support Office_ **Type** _Full-Time_ **_Location : Address_** _7902 Westpark Dr_ **_Location : City_** _McLean_ **_Location : State/Province (Full Name)_** _Virginia_ **Salary Range** _USD $56,800.00 - USD $87,400.00 /Yr._ **Variable Compensation** _Commissions Eligible_ Sunrise Senior Living is an Equal Opportunity Employer.
    $56.8k-87.4k yearly 52d ago

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