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  • Customer Support Engineer (REMOTE)

    Upbound 4.0company rating

    Remote technical support engineer job

    Job Description Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities. As a Customer Support Engineer at Upbound, you will play a crucial role in ensuring the success and satisfaction of our customers. You will be part of our newly established Customer Support team, working closely with our product, engineering, and customer success teams. This is an exciting opportunity to join a dynamic startup and make a significant impact in shaping our customer support function.In this role, you will: Serve as the first point of contact for customer inquiries and issues related to Upbound's products (Spaces, Cloud, Official Extensions, Marketplace, Registry) Triage and respond to incoming customer tickets in a timely and professional manner Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases Gather and analyze customer feedback to identify trends and opportunities for product and process improvements Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience You're a good fit if you have: 2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products Excellent written and verbal communication skills with the ability to explain technical concepts Strong problem-solving and analytical skills with a keen attention to detail Customer-centric mindset with a passion for delivering exceptional support experiences Ability to thrive in a fast-paced, dynamic startup environment Experience working with ticketing systems and knowledge base tools (e.g., Zendesk) It's a plus if you have: Previous experience with Upbound and/or Crossplane Familiarity with unix-like shells and command-line interfaces Basic scripting skills (Python, Bash, or similar) Startup experience #LI-REMOTE While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort. We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.
    $63k-100k yearly est. 33d ago
  • Technology Transactions (Biotech) Associate

    5 Legal

    Technical Support Engineer job in Washington, DC

    Job Description One of the recognized leading US corporate law firms seeks an associate to join their Technology Transactions Group. The ideal candidate must have 4-6 years of transactional and licensing experience, focused on representing life science companies. Have an interest in the dynamic world of life sciences, including biotechnology, pharmaceuticals, digital health, medical devices, diagnostics, and discovery tools. A biological science, chemistry, engineering, pharmacy and/or business background or relevant in-house legal experience, will be considered favorably. Superior academic credentials and excellent verbal, written, and interpersonal skills. Experience should include all or some of the following: complex partnering and licensing arrangements; agreements with academic or research institutions; research and development agreements; manufacturing, supply, and distribution agreements; clinical trial arrangements; material transfer and non-disclosure agreements; and mergers, acquisitions, divestitures, spin-outs and joint venture transactions for companies in the life sciences sectors. Successful candidates must be comfortable with significant client interaction, including counseling clients on day-to-day matters, and a desire to grow into a role leading the structure and negotiation of complex strategic transactions for clients.
    $58k-93k yearly est. 49d ago
  • Targeter - Senior Level Job#681

    Allen Integrated Solutions

    Technical Support Engineer job in Washington, DC

    Job Description Targeter - Senior Clearance: TS/SCI w/CI Poly Senior-level at least 12 years of experience required Responsibilities (including but not limited to): Position focuses on identifying and analyzing commercial targets and key personnel. Collects and synthesizes vast amounts to data from diverse sources. Conducts in-depth analysis to identify patterns, connections, and vulnerabilities associated with targets such as their networks, finances, communications, or operational behaviors. Develops target profiles or "target packages" that provide actionable intelligence for operational planning. Liaise with interagency partners. Bachelor's degree in international relations, political science, or business/economics. Prior experience in law enforcement is highly valued. Familiarity with intelligence databases, data visualization tools (Analyst Notebook), and advanced analytical software. Active TS/SCI clearance or eligibility. Current polygraph.
    $68k-106k yearly est. 19d ago
  • Desktop Support Specialist

    SISL Global

    Remote technical support engineer job

    Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfaction Qualifications:· Associate or bachelor's degree in information technology, Computer Science, or relatedfield, or equivalent work experience.
    $34k-45k yearly est. 5d ago
  • Multimedia Systems Engineer - TS/SCI

    ESM 4.1company rating

    Technical Support Engineer job in Washington, DC

    Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Multimedia Systems Engineer - TS/SCI for an exciting opportunity located in Pentagon (Arlington, VA). Job Description and Responsibilities ESM is looking for a full-time Multimedia Systems Engineer - TS/SCI who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Primary responsibility for this role is VTC troubleshooting with knowledge of Crestron and AMX technologies. Employee responsibilities include: Provide on-site support and services in the AV/VTC Engineering Team supporting the 844th Communications Group primarily at the Pentagon, and occasional/satellite support for Joint Base Anacostia-Bolling and Joint Base Andrews. Experience with MS Teams, Crestron, BiAmp, ClearOne, Cisco, AMX, and/or other VTC technologies. Resolve system operational problems by troubleshooting and performing fault isolation. Repair, replace, and reprogram faulty equipment, as required. Provide client consultation and training on control interfaces and use of AV/VTC equipment. Draft SOP documents for local presentation and VTC operations. Conduct site surveys to establish customer requirements and generate Bill of Materials for AV/VTC systems and equipment. Lead integration, testing and installation of new facilities in both classified and unclassified environments. Act as equipment custodian and perform inventory asset management and accountability functions. Provide life cycle refresh projections for AV/VTC infrastructure and AV equipment build out projects. Perform routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity. Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, and upgrading, and modifying video teleconferencing equipment systems. Required Knowledge, Skills and Abilities (KSA) Active Secret Clearance Ability to lift up to 50 lbs Ability to pass a drug screening Active Driver's License (Willing to be a backup driver for equipment delivery as needed) Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to prioritize tasks and adhere to established deadlines Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary Desired KSA Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, management, and government customer Ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications A bachelor's degree, +5- years of experience, current Security+ce or equivalent DoD 8570 IAT level II certification, and ability to attain Crestron Digital Certified Engineer or Crestron Certified Programmer certifications within 6 months. Education and experience requirements may be substituted with: A master's degree 3 - 5 years of experience and ability to attain certification within 1 yr. No degree with 10 years of intensive and progressive experience demonstrating the required proficiency levels related to task and all current applicable certifications. Minimum Clearance TS/SCI Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
    $105k-140k yearly est. 51d ago
  • Network Systems Administrator ( INFOBLOX DNS + F5 Experience REQUIRED) - (US CITIZENS / GREEN CARD HOLDERS ONLY) - Hybrid Role - LOCALS TO DC, MD, VA Area ONLY

    Zillion Technologies, Inc. 3.9company rating

    Remote technical support engineer job

    US CITIZENS / GREEN CARD / EAD GREEN CARD HOLDERS HOLDERS ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - ************ Email: ************************************** // ********** Network Admin Engineer ( INFOBLOX DNS) Hybrid Role - 2 days a week onsite in Vienna, VA // 3 Days fully Remote $$ BEST RATES AVAILABLE $$ Duration: Long term ongoing contract with NO end date Direct Banking Client US CITIZENS / GREEN CARD HOLDERS / EAD GREEN CARD HOLDERS ONLY Basic Purpose: Network Engineering - F5 Load Balancing & Infoblox Domain Name System (DNS) Administration Experience level: 5-10 years We are seeking a candidate with a strong networking background, specializing in F5 Load Balancing and Infoblox DNS. The ideal candidate will be responsible for providing support for daily operational activities and leading ongoing projects aimed at upgrading both F5 and Infoblox DNS hardware within our network infrastructure. Role & Rate Catalog: A Network Administrator Engineer manages and maintains an organization's network infrastructure, ensuring security, performance, and reliability. 1. Expertise in networking protocols and devices 2. Proficiency in firewalls, routers, and VPNs 3. Experience with network monitoring tools Please send qualified resumes directly to : ************************************** // ********** Thanks, Saakshi Sahni Zillion Technologies Inc. Director - Talent Acquisition Email: ************************************** // ************
    $62k-79k yearly est. 5d ago
  • Product Support Specialist

    Opportunity Education

    Remote technical support engineer job

    About the Role Opportunity Education is looking for a current or former educator to join our product team as the Product Support Specialist. In this role, you will be the front line of support for our ed-tech applications-resolving issues, building self-service resources, and ensuring the smooth technical implementation for schools and teachers. You'll also play a key role in shaping the future of our tools by gathering teacher feedback and sharing insights with our product team. Our ideal candidate combines strong writing and technical skills with a deep commitment to supporting teachers and students. This role is a great fi t for someone eager to make an impact in education beyond the classroom. Key Responsibilities Technical Support for Educators ● Serve as the primary point of contact for educators using OE's products, providing timely, friendly support for both technical questions and product adoption best practices. ● Develop and maintain a library of Best Practice Guides and tutorial videos to help educators successfully use OE's web and mobile applications in their classrooms. ● Create and manage a technical Help Center, offering clear, step-by-step resources for troubleshooting and product usage. ● Set up and manage a customer support platform (email, phone, and ticketing system) to ensure responsive and organized support. ● Collaborate closely with Product and School teams to promote successful product adoption. ● Stay up to date on product updates and assist with testing new features before release. School Integration Support ● Guide schools through product implementation at the beginning of each school year and semester. ● Support schools with integrations such as Clever, Google Classroom, and Student Information Systems (SIS) to ensure seamless access to our apps and accurate data syncing. ● Provide ongoing technical support to schools to troubleshoot integration and rostering needs. Feedback & Product Insights ● Coordinate a Denver-based teacher feedback group, including recruiting, onboarding, and maintaining strong relationships with participating educators. ● Plan and facilitate remote and in-person feedback sessions to gather insights on product experience and usability. ● Represent the voice of educators during product planning, drawing on your classroom experience and input from our teacher community. What We're Looking For ● Location: Fully remote, with preference for a candidate based in the Denver metro area. ● Travel: Ability to travel 20% of the year, especially in August and January to support school implementation. ● Experience: Background in K-12 education, ideally as a teacher or in school technology support. Experience with edtech tools and integrations such as Clever, Google Classroom, and SIS platforms. ● Personal Characteristics Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities. Technical aptitude and curiosity to learn new tools. Patient, empathetic approach to helping users troubleshoot technology effectively. High standard of quality and ability to evaluate own work critically. Commitment to timeliness and deadlines. Ability to work productively with interdisciplinary teams. Ability to work effectively remotely, with a fully remote team. About Opportunity Education Opportunity Education (OE) is a non-profit foundation focused on learning innovation in the US and overseas. With a fully remote team of 20+ in the US, and an in-office team of 18 in Tanzania, we create resources, curriculum and tools needed by teachers to enable students to own and drive their learning. OE was founded by entrepreneur philanthropist Joe Ricketts in 2005 and has served over 1 million students in 11 countries. For more about our work, visit us at *****************************
    $26k-40k yearly est. 15d ago
  • Data Entry Product Support - $45 per hour - No Experience

    GL Inc. 4.1company rating

    Remote technical support engineer job

    We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
    $58k-74k yearly est. 39d ago
  • Senior Enterprise Deployment Specialist

    Ansys 4.7company rating

    Technical Support Engineer job in Beltsville, MD

    Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at . Summary / Role Purpose Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys' business. As a hands-on subject matter expert, you will use expert-level engineering knowledge to provide technical pre-sales support, perform professional services, and help translate customer requirements into exciting new product features. You will be working within multi-disciplinary teams to create pervasive simulation solutions, advance your industry knowledge, and grow the business impact. Key Duties and Responsibilities Collaborate with the Ansys product development teams to translate customer requirements into exciting new product features; test new releases of Ansys products on industrial problems, develop deployment best practices. Contribute to consulting services, conduct introductory and/or intermediate training classes. Lead the deployment of software release to customer environments, ensuring reliability, scalability, and security. Collaborate with the business units and development teams to help improve software quality. Implement automation (CI/CD pipelines, etc) for efficient deployments. Develop and maintain Infrastructure as code (IaC) to automate the provisioning, deployment and scaling of applications and environments. Implement and manage monitoring and logging systems to detect and resolve issues promptly. Advise on system scalability, security and performance considerations. Assist in the development of technical roadmaps that align with strategic business goals. Provide reviews of software architecture designs to ensure they meet best practices and align with customer requirements. Serve as a technical expert during client interactions, providing both pre and post sales support. Troubleshoot complex issues in customer environments, ensuring high levels of customer satisfaction. Work closely with product managers, developers, and other stakeholders to translate business requirements into robust tech solutions. Minimum Education/Certification Requirements and Experience Required education and degree type: BS, MS in an engineering discipline, computer science or related field, or equivalent experience. Required minimum years of professional experience in an engineering software environment: BS+3, MS+1, or PhD+0 Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills, possessing a sense of urgency. Projects a professional image and demonstrates business acumen, driven to succeed. Experience with development tools such as Microsoft Visual Studio, Git and MS Azure DevOps or others (Jira, etc.). Demonstrated skills in writing and presenting in fluent English. Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer. Strong experience with DevOps and methodologies (e.g Ci/CD, Containerization, Configuration Management systems, etc) Two (2) years of experience with Cloud Platforms (MS Azure, AWS, Google Cloud) and understanding of cloud architecture. Two (2) years of experience with Linux-based computer systems. Two (2) years of experience with Windows-based computer systems. Experience in the deployment and operations of web services and databases using TCP/IP, DNS, Ethernet, Virtualization, Security and Network Administration, Firewalls, Authentication, Web and Database Services and Storage Platforms. Excellent communication and leadership skills, capable of leading teams and interfacing with clients effectively. Ability to travel domestically up to 25% of the time. Preferred Qualifications and Skills Preferred education and years of professional experience in an engineering software environment: BS+5, MS+2, or PhD+0 Integration, deployment, and administration of HPC systems using Cluster Job Management Systems such as Grid Engine, LSF or PBS Ability to interact effectively with senior business managers and C-level executives. Ability to travel domestically up to 50% of time. Good understanding of software architecture patterns and principles Good understanding of Web architecture and Web API such as RESTful or gRPC. Experience with Software Development Lifecycle and DevOps practices. Experience using testing frameworks that can perform unit and integration tests. Knowledge of Agile methods - from being in an agile team to leading an agile transition in your company. Must have passion and drive for personal technical excellence and high performance. Must have customer service aptitude and maintain customer focus. Experience with scripting languages (Python, NodeJS, Bash). Experience with pipeline automation. Experience with containerization. Experience with configuration management tools like Ansible, Chef, Puppet, etc. Certifications in cloud technologies (AWS Certified Solutions Architect, Google Cloud Certified, etc.) Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
    $85k-108k yearly est. 10h ago
  • Remote Online Product Support - No Experience

    Glocpa

    Remote technical support engineer job

    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $33k-44k yearly est. 39d ago
  • CDI Specialist- Remote

    Med-Metrix LLC 4.0company rating

    Remote technical support engineer job

    Job Purpose The Clinical Documentation Integrity Specialist focuses on the accuracy, completeness and consistency of inpatient clinical documentation to support coding and reporting of high-quality healthcare data. The Clinical Documentation Integrity Specialist performs concurrent chart reviews to validate that the clinical documentation in the medical record appropriately describes the patient's severity of illness, complexity of care, and risk of mortality to facilitate appropriate coding. The Clinical Documentation Integrity Specialist utilizes advanced knowledge of disease processes, medications, and has critical thinking to analyze current documentation to identify gaps in clinical documentation. The Clinical Documentation Integrity Specialist facilitates appropriate modifications to documentation through extensive interactions and collaborations with providers, coding, quality, and case management teams. This team member serves as an effective change agent as a resource and educator for providers and interdisciplinary care teams. Duties and Responsibilities Analyzes medical records to identify incomplete or inaccurate documentation related to diagnoses, treatments, and procedures Periodically analyzes coding data to identify documentation variations and determine the cause and appropriateness of such variation; presents such findings to the management Performs concurrent chart reviews to validate that the clinical documentation in the medical record appropriately describes the patient's severity of illness, complexity of care, and risk of mortality to facilitate appropriate coding Works closely with physicians, nurses, and other healthcare professionals to clarify and obtain additional information needed for accurate documentation Facilitates modification to clinical documentation supporting the clinical picture/level of severity rendered to all patients at the Hospital for DRG based payers through concurrent interactions with physicians and other members of the health care team Collaborates with healthcare providers, physicians, nurses, and other stakeholders to clarify and improve documentation Provides support to medical coders by ensuring documentation supports the assigned codes and compliance with coding guidelines Communicates effectively with coding teams to address coding-related issues and promote accurate code assignment Conducts training sessions for healthcare staff on proper documentation practices, coding guidelines, and compliance requirements, as requested by CDI manager Utilizes data analytics to identify trends, patterns, and areas for improvement in documentation accuracy and completeness Monitors daily DRG assignment, DRG reports and tracking areas for performance improvement to appropriately reflect optimal severity at admission and through the stay Demonstrates an understanding of current Quality Measure Initiatives including Value Based Purchasing, Pay for Performance, and Readmission criteria Ensuring documentation aligns with regulatory requirements, coding standards, and healthcare policies Conducts regular audits to assess the quality of clinical documentation and identifying areas for improvement Participates in quality improvement initiatives related to clinical documentation and coding accuracy Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Understand and comply with Information Security and HIPAA policies and procedures at all times Qualifications Minimum of 3 years of experience in clinical documentation improvement role - adult acute care experience in med/surg, critical care, emergency, or PACU Certification minimum requirement - RN, CCDS and/or CDIP RN with coding credential highly preferred Coding credential highly preferred (CCS, CPC, CCS-P) Current state Registered Nurse license highly preferred Clinic Fundamental knowledge of ICD-10 Official Coding Guidelines and DRG Reimbursement Systems Demonstrated skills in analytical thinking, problem solving Excellent communication and people skills Self-motivated and able to work independently without close supervision Proficient in the use of computers including Microsoft Office (Word, Excel, PowerPoint, etc.), Outlook, and other applications necessary to perform the CDS role such as an encoder or CDI workflow and reporting tool Working Conditions Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds) Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
    $38k-54k yearly est. 2d ago
  • IT Contract Specialist

    DB Healthcare, Inc. 3.7company rating

    Remote technical support engineer job

    About DB Healthcare IT DB Healthcare IT, focused solely on healthcare, life sciences and IT domain , partners with Providers, Payers, life sciences and established healthcare consulting practices to provide them with qualified consulting resources. ore jobs available at *************************** . Benefits Payroll weekly direct-deposit Title: IT Contract Specialist - Remote Location: Remote position, may need to come on site for meetings Type: Contract Duration: 5+ Months Positions: 2 Start Date: 07/07/2025 Schedule: 8a-5p M-F Role Type: Must be local to Southeast MI Job Summary: IT Contracts Specialist supports the, development, negotiation, renewal, maintenance, and compliance of IT contracts with established standard terms, conditions, and templates. Working in close collaboration with the IT Contracts Manager, various business stakeholders, IT leaders, and Legal counsel, this role is responsible for contract execution, assessing contractual performance, ensuring compliance with terms and conditions as well as the support of specific standards, service level agreements, and contract administration. The IT Contract Specialist ensures all IT contracting and procurement activity is consistently executed in accordance with HFHS policy. As the senior member of a specialist group, the IT Contract Specialist provides guidance and support to the Contract Specialists and Junior Contract Specialists on System policies and departmental procedures. Role will be mapping contracts on applications used by Ascension (700-800) and making necessary amendments and negotiations
    $68k-93k yearly est. 4d ago
  • Web Applications Support Specialist

    Dunhill Professional Search

    Technical Support Engineer job in Washington, DC

    Job Description: The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the ability to communicate orally and in writing. This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks. Individuals with SQL skills are preferred. Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Minimum Qualifications Associates Degree or equivalent relevant experience. 1-5 years of experience in information technology, systems administration or other IT related field. #cjpost
    $68k-114k yearly est. 4d ago
  • Mobile Application/Help Desktop Support Specialist

    Mindlance 4.6company rating

    Technical Support Engineer job in Washington, DC

    Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Mobile Application/Help Desktop Support Specialist for an exciting career growth opportunity. Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you - apply today! “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
    $45k-61k yearly est. 3d ago
  • System Engineer

    Base-2 Solutions, LLC 3.8company rating

    Remote technical support engineer job

    Base-2 Solutions is seeking a System Engineer 1 who analyzes user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. Contribute to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents. Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) - Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), etc. Assist with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components. Coordinate the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination. Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations. Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents. Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle. Allocate real-time process budgets and error budgets to systems and subsystem components. Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness. Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable. Generate alternative system concepts, physical architectures, and design solutions. Participate in establishing and gaining approval of the definition of a system or component under development (requirements, designs, interfaces, test procedures, etc.) that provides a common reference point for hardware and software developers. Define the methods, processes, and evaluation criteria by which the systems, subsystems and work products are verified against their requirements in a written plan. Develop system design solution that satisfies the system requirements and fulfills the functional analysis. Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.). Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP). Required Education Seven (7) years experience as a SE in programs and contracts of similar scope, type and complexity is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor's degree. Required Experience/Skills Experience with standard development process, issue tracking, and documentation tools (Jira, Confluence, Gitlab). Understanding of software development lifecycle and systems engineering processes, requirements management and prioritization. Experience with implementing Agile processes in Jira using Boards, Dashboards, and Plans. Experience with managing technical engineering documentation: design documents, system and dataflow diagrams, requirements, test procedures, etc.. Experience with security and compliance certification process and required artifacts. Desired Skills Experience with container orchestration tools (Docker, Kubernetes, etc.). Experience with systems monitoring and sustainment processes. AWS cloud services experience. Language analysis / linguist mission experience. Experience with 508 accessibility compliance. Pay & Benefit Highlights Compensation Above market fixed salary or hourly pay. Up to $10,000 bonus for each referral. Additional bonuses for exceptional performance, assisting with business development and company growth. Health 100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible. HSA and FSA options. 100% paid premiums for dental insurance. 100% paid premiums for vision insurance. Income Protection 100% paid premiums for short-term disability. 100% paid premiums for long-term disability. 100% paid premiums for accidental death & dismemberment. 100% paid premiums for life insurance with a $200,000 max benefit. Retirement 8% company contribution to 401k with immediate vesting. 401k pre-tax and Roth options. Leave Up to 20 days of flexible paid time off (PTO). 11 days of paid floating holidays. Work-Life Balance Flexible work schedules including flex time and compressed work period. Remote work including partial or fully remote (contract and project-dependent). View our detailed Pay & Benefits Equal Opportunity Employer Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $78k-103k yearly est. 4d ago
  • Data Center Technician

    Reuben Cooley, Inc.

    Technical Support Engineer job in Sterling, VA

    Job Responsibilities Familiarity with DCIM (cable mgmt. virtual tools) and ticketing tools. (ServiceNow preferable). Ability to maintain correspondence with customers regarding installation/project status. Fieldwork: Ability to install complete copper and fiber (Patching and infrastructure) circuits. Ability to use and read Fluke instruments. Ability to conduct and maintain inventory levels. Ability to work with and install pre-terminated fiber solutions. A+ level of computer knowledge a plus. Ability to identify and swap server components. Familiarity with racking and stacking equipment (Routers/switches/servers). Familiar with terminations of 33, 66, 110 blocks up to 300 pair cable. Education HS Diploma and/or equivalent degree in Trade or 5+ years' experience About this facility:
    $39k-69k yearly est. 4d ago
  • IT Support Technician

    Nesco Resource 4.1company rating

    Technical Support Engineer job in Ashburn, VA

    Nesco is seeking an IT Support Technician to support an MSP onsite in Ashburn, VA on a full-time basis. Role and Responsibilities This position serves as the first point of contact for customers seeking technical support through the Support Operations Center. The ideal candidate will provide troubleshooting assistance, escalate complex issues when necessary, and ensure customer satisfaction by resolving IT-related problems efficiently. Respond to technical support requests received via phone, email, or customer portal. Diagnose and troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to Tier 2 and Tier 3 support teams when necessary. Support network services such as DNS, DHCP, and connectivity troubleshooting. Perform workstation imaging, virus/malware removal, and routine system maintenance. Participate in a weekly on-call rotation to provide after-hours support. Maintain and update technical documentation and knowledge base for reference. Skills and Qualifications 1-3 years of experience providing IT support in a Windows environment. Experience with installing, configuring, and troubleshooting various printer brands (preferred). Hands-on experience managing Microsoft Office 365 and Office product suite. Strong knowledge of Active Directory administration, Group Policy implementation, and troubleshooting. Understanding of VoIP technologies, including administration and troubleshooting. Experience with DNS and DHCP troubleshooting. Familiarity with SaaS-based products and managing customer licenses. Strong written and verbal communication skills for effective customer interaction. Ability to work independently and take initiative in a dynamic environment. Willingness to obtain the following certifications within a designated timeframe after onboarding: ITIL Foundation CompTIA A CompTIA Network CompTIA Security Security and Compliance Requirements Maintain confidentiality of sensitive information and adhere to data protection policies. Follow security guidelines, privacy policies, and acceptable use policies as outlined by company standards. Commit to upholding security best practices and ensuring reliable IT operations. This role is ideal for someone who is resourceful, customer-focused, and eager to develop their technical expertise in a fast-paced support environment. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171 #LI-KB1
    $33k-40k yearly est. 4d ago
  • Systems Engineer- Expert

    Abbtech Professional Resources 4.0company rating

    Technical Support Engineer job in Herndon, VA

    Clearance- TS/SCI w/ FSP Salary- 185k-195k/yr The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions. This program requires US Citizenship Position Overview We are actively seeking an experienced Citrix/NetScaler Engineer to join our high-performing technical team in support of a mission-focused program. This role requires a seasoned IT professional with in-depth expertise in NetScaler appliances and Citrix Virtual Applications and Desktops , with a strong background in enterprise deployments and infrastructure integration. The ideal candidate will bring 11+ years of experience and the ability to architect, implement, and support highly available, scalable, and secure Citrix environments across multi-vendor platforms. Preferred Skills & Certifications Expertise in designing and implementing Citrix Gateway and GSLB Familiarity with NetScaler Console , pooled licensing, and policy management Experience in integrating NetScaler with enterprise networking teams Ability to create and manage custom HTML pages for user-facing interfaces Strong grasp of NetScaler management platforms and performance monitoring tools Relevant certifications in Citrix, NetScaler, or networking technologies are a plus ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
    $97k-127k yearly est. 4d ago
  • Diagnostic Imaging Technical Specialist (CT/X-Ray)

    Inova Health 4.5company rating

    Technical Support Engineer job in Alexandria, VA

    *Inova Mount Vernon Hospital* is seeking a dedicated *Diagnostic Imaging Technical Specialist (CT/X-Ray)* to join our team. This role will be *Full-Time Night Shift from Monday - Thursday 9 pm-7am. *Sign-on bonus and relocation assistance eligible. _Inova is consistently ranked a national healthcare leader in safety, quality and patient experience._ _We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. _ *Featured Benefits:* · *Committed to Team Member Health: *offering medical, dental and vision coverage, and a robust team member wellness program. · *Retirement: *Inova matches the first 5% of eligible contributions - starting on your first day. · *Tuition and Student Loan Assistance: *offeringup to $5,250 per year in education assistance and up to $10,000 for student loans. · *Mental Health Support: *offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. · *Work/Life Balance: *offeringpaid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities*.* *Job Responsibilities:* * Demonstrates a thorough understanding of Imaging principles, theory, anatomy, and pathology processes while utilizing the most appropriate techniques and/or positioning for optimal examinations, as demonstrated by exam results. * Communicates effectively with patients to obtain clinical history/informed consent from patients, or patients' charts, to assist the physician in optimizing the performance and interpretation of the examination, as evidenced by the exam results. * Demonstrates the effective use of radiation protection procedures with collimation devices and protective shielding, as evidenced by incidence reports. * Maintains an orderly, safe, and clean environment. Ensures rooms are stocked with appropriate supplies for procedures. * Performs and documents routine quality control testing of equipment. Performs/recognizes the need for routine maintenance of imagers/processors to maintain consistent quality images, as evidenced by the physician and exam results. *Additional Requirements:* · *Work schedule: *Monday - Thursday, 9pm-7am · *Education: *Graduate of accredited school/program of radiography · *Licensure:* ARRT registered as a Radiologic Technologist. Must obtain advanced certification in applicable modality within one year of training. · *Certification:* Basic Life Support from the American Heart Association within 3 months of start. · *Experience*: Minimum of one year of imaging experience as a Rad Tech in a hospital/healthcare environment. Must be able to perform in two or more modalities with at least an even amount of time spent rotating in each annually based on needs. *About Us* We are Inova, Northern Virginia's leading _nonprofit healthcare provider. Every day, our 25_,000+ team members provide world-class healthcare to the _communities we serve. Our people are the reason we're a national leader in healthcare safety, quality_ and patient experience. And from best-in-class facilities to professional development_pportunities, we support them at every step. At Inova, we're_ constantly striving to be ever better - to shape a more _compassionate future for healthcare. _ _Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law._ Job Type: Full-time Pay: $36.32 - $52.21 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Relocation assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 10 hour shift * Night shift Supplemental Pay: * Signing bonus Work Location: In person
    $36.3-52.2 hourly 20d ago
  • Proposal & RFP Support Specialist

    Tandym Group

    Remote technical support engineer job

    A nonprofit services organization in New York City is actively seeking a new Proposal & RFP Support Specialist to join their growing team. In this role, the Proposal & RFP Support Specialist will be responsible for providing technical and administrative support for the RFP (Request for Proposal) and grant response processes. About the Opportunity: Start Date: ASAP Assignment Length: 2 to 3 months Schedule: Monday to Friday Hours: 8am to 5pm or 8:30 to 5:30pm or 9pm to 6pm Responsibilities: Manage and maintain RFP and grant response tools (Responsive, GovSpend, Salesforce) Track and monitor opportunities to ensure timely responses Support proposal workflows, including document preparation and submission Provide technical assistance and training to users of RFP tools Collaborate with various departments to gather necessary information for proposals Ensure compliance with all relevant guidelines and requirements Perform other duties, as needed Qualifications: 2+ years of relevant work experience Bachelor's Degree Strong experience with Responsive and GovSpend Proficiency in Microsoft Office Suite Strong organizational and time-management skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Desired Skills: Experience with Salesforce Familiarity with Nonprofit Funding processes Ability to handle multiple tasks and deadlines
    $31k-52k yearly est. 25d ago

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