Technical Support Associate jobs near me

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Job Description Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities. As a Customer Support Engineer at Upbound, you will play a crucial role in ensuring the success and satisfaction of our customers. You will be part of our newly established Customer Support team, working closely with our product, engineering, and customer success teams. This is an exciting opportunity to join a dynamic startup and make a significant impact in shaping our customer support function.In this role, you will: Serve as the first point of contact for customer inquiries and issues related to Upbound's products (Spaces, Cloud, Official Extensions, Marketplace, Registry) Triage and respond to incoming customer tickets in a timely and professional manner Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases Gather and analyze customer feedback to identify trends and opportunities for product and process improvements Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience You're a good fit if you have: 2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products Excellent written and verbal communication skills with the ability to explain technical concepts Strong problem-solving and analytical skills with a keen attention to detail Customer-centric mindset with a passion for delivering exceptional support experiences Ability to thrive in a fast-paced, dynamic startup environment Experience working with ticketing systems and knowledge base tools (e.g., Zendesk) It's a plus if you have: Previous experience with Upbound and/or Crossplane Familiarity with unix-like shells and command-line interfaces Basic scripting skills (Python, Bash, or similar) Startup experience #LI-REMOTE While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort. We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.

City/State Woodbridge, VA Work Shift Rotating Sentara Northern Virginia Medical Center is hiring a Radiology Technologist Student Extern in Woodbridge, Virginia. This is a Flexi, Rotating shift opportunity. The Radiology Technologist Student Extern performs chest, abdominal, extremity, and spine radiological imaging studies of patients within scope of demonstrated competency under the direction of a qualified physician, to include: operation of equipment, development of films, and preparation of patient room and equipment under direct supervision of a registered Radiologic Technologist. Clinical support to include clinical documentation and clinical duties including IV lines and lab work. Qualifications Rad Assistant applicants seeking student technologist roles must be currently enrolled and have completed 2 semesters of formal education that is accredited by the ARRT. Non-student tech roles must have 2 years patient care management experience. BLS certification within 90 days of hire for all incumbents. IV Therapy Certification within 90 days of hire for all incumbents Sentara is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members. We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members. Keywords: Radiology Technologist Student Extern, Student Radiology Technologist, Extern, Imaging, Williamsburg, Monster, Talroo-Allied Health . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare , a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

US CITIZENS / GREEN CARD / EAD GREEN CARD HOLDERS HOLDERS ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - ************ Email: ************************************** // ********** Network Admin Engineer ( INFOBLOX DNS) Hybrid Role - 2 days a week onsite in Vienna, VA // 3 Days fully Remote $$ BEST RATES AVAILABLE $$ Duration: Long term ongoing contract with NO end date Direct Banking Client US CITIZENS / GREEN CARD HOLDERS / EAD GREEN CARD HOLDERS ONLY Basic Purpose: Network Engineering - F5 Load Balancing & Infoblox Domain Name System (DNS) Administration Experience level: 5-10 years We are seeking a candidate with a strong networking background, specializing in F5 Load Balancing and Infoblox DNS. The ideal candidate will be responsible for providing support for daily operational activities and leading ongoing projects aimed at upgrading both F5 and Infoblox DNS hardware within our network infrastructure. Role & Rate Catalog: A Network Administrator Engineer manages and maintains an organization's network infrastructure, ensuring security, performance, and reliability. 1. Expertise in networking protocols and devices 2. Proficiency in firewalls, routers, and VPNs 3. Experience with network monitoring tools Please send qualified resumes directly to : ************************************** // ********** Thanks, Saakshi Sahni Zillion Technologies Inc. Director - Talent Acquisition Email: ************************************** // ************

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You'll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve issues related to iOS, mac OS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication: Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration: Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals. What We're Looking For: Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm: A solid understanding of iOS, mac OS, smartphones, tablets, or PCs-and a passion for troubleshooting. Resilience Under Pressure: Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset: Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring: Proven experience in customer support or technical assistance , ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills. What You'll Get: Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may apply). Training and Growth: Paid training to set you up for success. Career advancement opportunities with a globally renowned leader in technology innovation. Referral Bonuses: Earn ongoing bonuses for referring new employees through our Referral for Life Program. Supportive, Inclusive Environment: Thrive in a dynamic virtual work environment with a team that's dedicated to your success. Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements Private Workspace: A quiet, dedicated workspace with no distractions. Ergonomics: A comfortable desk setup with all necessary equipment. Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. Why You'll Love Working Here: At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the Role Opportunity Education is looking for a current or former educator to join our product team as the Product Support Specialist. In this role, you will be the front line of support for our ed-tech applications-resolving issues, building self-service resources, and ensuring the smooth technical implementation for schools and teachers. You'll also play a key role in shaping the future of our tools by gathering teacher feedback and sharing insights with our product team. Our ideal candidate combines strong writing and technical skills with a deep commitment to supporting teachers and students. This role is a great fi t for someone eager to make an impact in education beyond the classroom. Key Responsibilities Technical Support for Educators ● Serve as the primary point of contact for educators using OE's products, providing timely, friendly support for both technical questions and product adoption best practices. ● Develop and maintain a library of Best Practice Guides and tutorial videos to help educators successfully use OE's web and mobile applications in their classrooms. ● Create and manage a technical Help Center, offering clear, step-by-step resources for troubleshooting and product usage. ● Set up and manage a customer support platform (email, phone, and ticketing system) to ensure responsive and organized support. ● Collaborate closely with Product and School teams to promote successful product adoption. ● Stay up to date on product updates and assist with testing new features before release. School Integration Support ● Guide schools through product implementation at the beginning of each school year and semester. ● Support schools with integrations such as Clever, Google Classroom, and Student Information Systems (SIS) to ensure seamless access to our apps and accurate data syncing. ● Provide ongoing technical support to schools to troubleshoot integration and rostering needs. Feedback & Product Insights ● Coordinate a Denver-based teacher feedback group, including recruiting, onboarding, and maintaining strong relationships with participating educators. ● Plan and facilitate remote and in-person feedback sessions to gather insights on product experience and usability. ● Represent the voice of educators during product planning, drawing on your classroom experience and input from our teacher community. What We're Looking For ● Location: Fully remote, with preference for a candidate based in the Denver metro area. ● Travel: Ability to travel 20% of the year, especially in August and January to support school implementation. ● Experience: Background in K-12 education, ideally as a teacher or in school technology support. Experience with edtech tools and integrations such as Clever, Google Classroom, and SIS platforms. ● Personal Characteristics Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities. Technical aptitude and curiosity to learn new tools. Patient, empathetic approach to helping users troubleshoot technology effectively. High standard of quality and ability to evaluate own work critically. Commitment to timeliness and deadlines. Ability to work productively with interdisciplinary teams. Ability to work effectively remotely, with a fully remote team. About Opportunity Education Opportunity Education (OE) is a non-profit foundation focused on learning innovation in the US and overseas. With a fully remote team of 20+ in the US, and an in-office team of 18 in Tanzania, we create resources, curriculum and tools needed by teachers to enable students to own and drive their learning. OE was founded by entrepreneur philanthropist Joe Ricketts in 2005 and has served over 1 million students in 11 countries. For more about our work, visit us at *****************************

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

About DB Healthcare IT DB Healthcare IT, focused solely on healthcare, life sciences and IT domain , partners with Providers, Payers, life sciences and established healthcare consulting practices to provide them with qualified consulting resources. ore jobs available at *************************** . Benefits Payroll weekly direct-deposit Title: IT Contract Specialist - Remote Location: Remote position, may need to come on site for meetings Type: Contract Duration: 5+ Months Positions: 2 Start Date: 07/07/2025 Schedule: 8a-5p M-F Role Type: Must be local to Southeast MI Job Summary: IT Contracts Specialist supports the, development, negotiation, renewal, maintenance, and compliance of IT contracts with established standard terms, conditions, and templates. Working in close collaboration with the IT Contracts Manager, various business stakeholders, IT leaders, and Legal counsel, this role is responsible for contract execution, assessing contractual performance, ensuring compliance with terms and conditions as well as the support of specific standards, service level agreements, and contract administration. The IT Contract Specialist ensures all IT contracting and procurement activity is consistently executed in accordance with HFHS policy. As the senior member of a specialist group, the IT Contract Specialist provides guidance and support to the Contract Specialists and Junior Contract Specialists on System policies and departmental procedures. Role will be mapping contracts on applications used by Ascension (700-800) and making necessary amendments and negotiations

Analytical chemistry, wet chemistry Ideally Bachelors degree and some industrial experience Contract to hire May be able to work half of Friday from home Working with 11 12 individuals EPA or FDA preferred Split b/w GLP and R&D Maybe consider Masters degree through they may be overqualified, Doesn t want to see PhD candidates The Client Company has an opportunity in the Advanced Measurement Sciences (AMS) Analytical Group at our Research and Development Center in Pleasanton, California for an experienced Contract Lab Chemist (Technician). As a Contractor Technician in the AMS Analytical group, you will be part of a team growing numerous brands across the Client portfolio, including Burt s Bees, Kingsford, Hidden Valley, Pine-Sol, Brita and others. Through collaboration with Scientists in the group and inter-functionally between groups, you will look to help create over $150MM of value per year. Daily responsibilities include product and material analysis, method development and data analysis for a variety of products, focusing on those specifically from the Cleaning and Professional Products Divisions. You will work closely with Scientists to provide reports, identify issues and recommend next steps based on experimentation. You will also have the opportunity to take on non-project specific initiatives within the department to increase the knowledge base and functionality of the group as a whole.

Job Purpose The Clinical Documentation Integrity Specialist focuses on the accuracy, completeness and consistency of inpatient clinical documentation to support coding and reporting of high-quality healthcare data. The Clinical Documentation Integrity Specialist performs concurrent chart reviews to validate that the clinical documentation in the medical record appropriately describes the patient's severity of illness, complexity of care, and risk of mortality to facilitate appropriate coding. The Clinical Documentation Integrity Specialist utilizes advanced knowledge of disease processes, medications, and has critical thinking to analyze current documentation to identify gaps in clinical documentation. The Clinical Documentation Integrity Specialist facilitates appropriate modifications to documentation through extensive interactions and collaborations with providers, coding, quality, and case management teams. This team member serves as an effective change agent as a resource and educator for providers and interdisciplinary care teams. Duties and Responsibilities Analyzes medical records to identify incomplete or inaccurate documentation related to diagnoses, treatments, and procedures Periodically analyzes coding data to identify documentation variations and determine the cause and appropriateness of such variation; presents such findings to the management Performs concurrent chart reviews to validate that the clinical documentation in the medical record appropriately describes the patient's severity of illness, complexity of care, and risk of mortality to facilitate appropriate coding Works closely with physicians, nurses, and other healthcare professionals to clarify and obtain additional information needed for accurate documentation Facilitates modification to clinical documentation supporting the clinical picture/level of severity rendered to all patients at the Hospital for DRG based payers through concurrent interactions with physicians and other members of the health care team Collaborates with healthcare providers, physicians, nurses, and other stakeholders to clarify and improve documentation Provides support to medical coders by ensuring documentation supports the assigned codes and compliance with coding guidelines Communicates effectively with coding teams to address coding-related issues and promote accurate code assignment Conducts training sessions for healthcare staff on proper documentation practices, coding guidelines, and compliance requirements, as requested by CDI manager Utilizes data analytics to identify trends, patterns, and areas for improvement in documentation accuracy and completeness Monitors daily DRG assignment, DRG reports and tracking areas for performance improvement to appropriately reflect optimal severity at admission and through the stay Demonstrates an understanding of current Quality Measure Initiatives including Value Based Purchasing, Pay for Performance, and Readmission criteria Ensuring documentation aligns with regulatory requirements, coding standards, and healthcare policies Conducts regular audits to assess the quality of clinical documentation and identifying areas for improvement Participates in quality improvement initiatives related to clinical documentation and coding accuracy Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Understand and comply with Information Security and HIPAA policies and procedures at all times Qualifications Minimum of 3 years of experience in clinical documentation improvement role - adult acute care experience in med/surg, critical care, emergency, or PACU Certification minimum requirement - RN, CCDS and/or CDIP RN with coding credential highly preferred Coding credential highly preferred (CCS, CPC, CCS-P) Current state Registered Nurse license highly preferred Clinic Fundamental knowledge of ICD-10 Official Coding Guidelines and DRG Reimbursement Systems Demonstrated skills in analytical thinking, problem solving Excellent communication and people skills Self-motivated and able to work independently without close supervision Proficient in the use of computers including Microsoft Office (Word, Excel, PowerPoint, etc.), Outlook, and other applications necessary to perform the CDS role such as an encoder or CDI workflow and reporting tool Working Conditions Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds) Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Mobile Application/Help Desktop Support Specialist for an exciting career growth opportunity. Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you - apply today! “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Remote **U.S Citizenship Required** Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). Primary Duties and Responsibilities Google Cloud Platform (GCP) Service Management The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). Other Duties and Responsibilities Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. Defines security objectives and system-level performance requirements. Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. Maintains the computer and information security incident, damage and threat assessment programs. Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and accreditation of systems. Reviews processes and security protocols and makes recommendations for increased cyber security protection Minimum Qualifications U.S Citizen Bachelor's Degree in Computer Science or a related field. The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: Architectural Concepts & Design Requirements Cloud Data Security Cloud Platform & Infrastructure Security Cloud Application Security Operations Legal & Compliance Minimum Qualifications: Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience DOD IA experience Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems Security Clearance Active Secret level clearance Sensitivity Level: IT-I Critical Sensitive Certifications: Computing Environment: IAT II or IAT III (Security+ or similar) 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list AWS Certified Security - Specialty AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate Other Job Specific Skills Must be able to communicate effectively and clearly present technical approaches and findings. Exercises a limited degree of latitude in determining technical objectives of assignments. Excellent attention to detail. Must be able to balance multiple tasks simultaneously. Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.

Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance We are looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. ESA V prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This “white glove” service may sometimes require after-hours support to be provided. If this sounds like the kind of environment where you can thrive, keep reading! All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must! Required Education & Experience: • High School diploma with 5+ years of prior relevant experience • Customer service-focused attitude • Current Secret clearance • Ability to maintain a Secret clearance • Past experience providing IT (Tier II) support in a Windows office environment • Excellent written and verbal communication skills • Use of an ITSM ticketing system Position Details: Pay Rate / Range: $38.10- $43.10 The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions. Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages Pre-Paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program This program requires US Citizenship ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Nesco is seeking an IT Support Technician to support an MSP onsite in Ashburn, VA on a full-time basis. Role and Responsibilities This position serves as the first point of contact for customers seeking technical support through the Support Operations Center. The ideal candidate will provide troubleshooting assistance, escalate complex issues when necessary, and ensure customer satisfaction by resolving IT-related problems efficiently. Respond to technical support requests received via phone, email, or customer portal. Diagnose and troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to Tier 2 and Tier 3 support teams when necessary. Support network services such as DNS, DHCP, and connectivity troubleshooting. Perform workstation imaging, virus/malware removal, and routine system maintenance. Participate in a weekly on-call rotation to provide after-hours support. Maintain and update technical documentation and knowledge base for reference. Skills and Qualifications 1-3 years of experience providing IT support in a Windows environment. Experience with installing, configuring, and troubleshooting various printer brands (preferred). Hands-on experience managing Microsoft Office 365 and Office product suite. Strong knowledge of Active Directory administration, Group Policy implementation, and troubleshooting. Understanding of VoIP technologies, including administration and troubleshooting. Experience with DNS and DHCP troubleshooting. Familiarity with SaaS-based products and managing customer licenses. Strong written and verbal communication skills for effective customer interaction. Ability to work independently and take initiative in a dynamic environment. Willingness to obtain the following certifications within a designated timeframe after onboarding: ITIL Foundation CompTIA A CompTIA Network CompTIA Security Security and Compliance Requirements Maintain confidentiality of sensitive information and adhere to data protection policies. Follow security guidelines, privacy policies, and acceptable use policies as outlined by company standards. Commit to upholding security best practices and ensuring reliable IT operations. This role is ideal for someone who is resourceful, customer-focused, and eager to develop their technical expertise in a fast-paced support environment. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171 #LI-KB1

Service Desk Specialist (Contract ONLY-4 months) FULLY REMOTE Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity's Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to optimally elicit essential details from the user. Responsibilities: Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. Diagnose and solve hardware and software issues Research issues using available internally available resources Approach each interaction with a “Customer Obsessed” mentality Evaluate documented resolutions and analyze trends Support various types of end users, from software engineers and financial associates, to top executives Qualifications: (Required) High-level customer service and interpersonal skills Strong written and verbal communication skills Ability to quickly absorb and retain information Strong documentation and organizational skills Ability to work well on a team in a fast-paced environment Ability to type a minimum of 40 wpm Working knowledge of computers and networks Excellent troubleshooting skills (Preferred) Associate degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience with ServiceNow, or other ticketing systems is a plus Knowledge of ACD telephony systems Experience supporting remote workers in a corporate environment Additional Considerations The initial paid training will be conducted Monday - Friday. The start times of training will vary depending on the candidate's location. Once training is complete, your shift be adjusted to align with the business need. Equipment will be provided We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

*Inova Springfield HealthPlex* is seeking a dedicated *Diagnostic Imaging Technical Specialist (CT/X-Ray)* to join the team. This role will be Full-Time Shift Wednesday - Friday 9am - 5:30pm and every Saturday and Sunday 3pm- 11:30pm. Sign-on bonus and relocation assistance eligible. _Inova is consistently ranked a national healthcare leader in safety, quality and patient experience._ _We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. _ *Featured Benefits:* * *Committed to Team Member Health: *offering medical, dental and vision coverage, and a robust team member wellness program. * *Retirement: *Inova matches the first 5% of eligible contributions - starting on your first day. * *Tuition and Student Loan Assistance: *offeringup to $5,250 per year in education assistance and up to $10,000 for student loans. * *Mental Health Support: *offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. * *Work/Life Balance: *offeringpaid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities*.* *Diagnostic Imaging Technical Specialist (CT/X-Ray) Job Responsibilities:* * Demonstrates a thorough understanding of Imaging principles, theory, anatomy, and pathology processes while utilizing the most appropriate techniques and/or positioning for optimal examinations, as demonstrated by exam results. * Communicates effectively with patients to obtain clinical history/informed consent from patients, or patients' charts, to assist the physician in optimizing the performance and interpretation of the examination, as evidenced by the exam results. * Demonstrates the effective use of radiation protection procedures with collimation devices and protective shielding, as evidenced by incidence reports. * Maintains an orderly, safe, and clean environment. Ensures rooms are stocked with appropriate supplies for procedures. * Performs and documents routine quality control testing of equipment. Performs/recognizes the need for routine maintenance of imagers/processors to maintain consistent quality images, as evidenced by the physician and exam results. *Diagnostic Imaging Technical Specialist (CT/X-Ray) Additional Requirements:* * *Work schedule: *Wednesday - Friday 9am - 5:30pm and every Saturday and Sunday 3pm- 11:30pm * *Education: *Graduate of accredited school/program of radiography * *Licensure:* ARRT registered as a Radiologic Technologist. Must obtain CT certification in applicable modality within one year of training. * *Certification:* Basic Life Support from the American Heart Association within 3 months of start. * *Experience*: Minimum of one year of imaging experience as a Rad Tech in a hospital/healthcare environment. Must be able to perform in two or more modalities with at least an even amount of time spent rotating in each annually based on needs. *About Us* We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. _Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law._ Job Type: Full-time Pay: $36.32 - $52.21 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Referral program * Relocation assistance * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Night shift Supplemental Pay: * Signing bonus Education: * Associate (Required) Experience: * Medical imaging: 1 year (Required) License/Certification: * BLS Certification (Required) * ARRT (Required) Ability to Commute: * Alexandria, VA 22310 (Required) Work Location: In person

The Infrastructure Support Specialist will support local IS&T infrastructure and services, including hardware, software, and operating systems, video conferencing, network troubleshooting, and printing infrastructure to support internal customers. Job Responsibilities: Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices) Follows the established technology standards, policies, and support processes. Helps establish and monitor metrics on service delivery and customer satisfaction. Responsible for providing end-user support for collaboration technologies, including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams, Supports Local Area Network and Wireless Network, etc. Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print). Manages and maintains local assets and configuration items in ServiceNow. Perform moves, adds, and changes. Participate in special projects, as assigned. Travel to offices/ job sites for short-term project support Provides proactive and timely support to executives and VIPs Basic Qualifications: Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree). 1+ years of experience providing end-user IT support with a proven ability to set up and support hardware, peripheral devices, software, video conferencing, and operating systems. 1+ years of experience with an incident and request management system like ServiceNow. 1+ years of experience supporting executives and VIPs. Additional Information: Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests. Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment. Work within a local team environment, as well as the extended Corporate IS&T staff Understanding of basic networking technologies and principles. Must have the ability to work in a demanding environment, managing multiple priorities. Ability to identify, plan, install, and support off-site meetings and conferences, as needed. Ability to lift 50 lbs. A+ certification preferred Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Trusted engineering, construction, and project management partner serving Energy, Infrastructure, Manufacturing & Technology, Mining & Metals, and Nuclear, Security & Environmental sectors. From planning to operations, we deliver impactful projects for industry and government, making a lasting difference globally. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-23118 #gttjobs #gttic

A nonprofit services organization in New York City is actively seeking a new Proposal & RFP Support Specialist to join their growing team. In this role, the Proposal & RFP Support Specialist will be responsible for providing technical and administrative support for the RFP (Request for Proposal) and grant response processes. About the Opportunity: Start Date: ASAP Assignment Length: 2 to 3 months Schedule: Monday to Friday Hours: 8am to 5pm or 8:30 to 5:30pm or 9pm to 6pm Responsibilities: Manage and maintain RFP and grant response tools (Responsive, GovSpend, Salesforce) Track and monitor opportunities to ensure timely responses Support proposal workflows, including document preparation and submission Provide technical assistance and training to users of RFP tools Collaborate with various departments to gather necessary information for proposals Ensure compliance with all relevant guidelines and requirements Perform other duties, as needed Qualifications: 2+ years of relevant work experience Bachelor's Degree Strong experience with Responsive and GovSpend Proficiency in Microsoft Office Suite Strong organizational and time-management skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Desired Skills: Experience with Salesforce Familiarity with Nonprofit Funding processes Ability to handle multiple tasks and deadlines

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Office Services & Hospitality Support Specialist Washington, DC(onsite) 3+Months Temp to perm M-F 8AM-5PM This position supports multiple office locations in the DC/VA Metro Area and is responsible for front desk coverage, conference room scheduling, event preparation, hospitality coordination, general clerical tasks, shipping/receiving, and administrative support. Candidate must represent the culture of the customer and company in a professional manner, with a high standard of customer service and hospitality. Travel between sites is required; parking costs are reimbursed. Responsibilities Greet guests, validate against guest list, issue badges, and provide parking validation Serve as on-site concierge: offer tours, hotel/restaurant/POI recommendations Prepare for client visits: signage, workspace setup, travel coordination Schedule meetings and conference rooms; maintain supplies and setup (including A/V) Coordinate catering; update internal contact and speed dial lists Provide admin support to executive assistants and client-facing staff Assist with team events, meetings, and company functions Perform clerical duties: copying, scanning, mail handling, and document services Handle shipping/receiving, package processing, inventory, and supply management Support Ricoh services including digital mail, managed print, and records management Communicate with vendors and assist with special projects Represent both Ricoh and client culture at all supported locations Assist with facility oversight and perform other assigned duties Requirements High school diploma or equivalent 1 3 years experience in an office, administrative, or hospitality setting Excellent customer service, communication, and organizational skills Professional demeanor and business acumen; ability to follow dress code and hygiene standards (tattoos/piercings may need to be covered) Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Ability to take direction, work independently, and adapt to changes Able to lift up to 50 lbs. and use hand truck for loads up to 400 lbs. Experience in legal environments is a plus Working knowledge of basic A/V equipment Reliable attendance and punctuality required Driving required for travel between multiple sites (variable parking reimbursed) Training or classes may be required as part of onboarding Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.