Call Center Representative jobs at GEICO

Call Center Representative - Contract - Cary, NC - $20/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Call Center Representative in Cary, NC. Role Description Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Skills & Requirements High School Diploma or GED equivalent. 1 year of experience in customer service customer (includes call center, retail, and restaurants). The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need. Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

APPLICATION: Please email a resume or CV that demonstrates your accomplishments and qualifications to *******************. Please include an employment application, which can be found on the MEA website at ************************************* POSITION: SERVICE REPRESENTATIVE - ADMINISTRATION COMPENSATION/BENEFITS: Grade E (Per FSA/USO Contract) BASIC PERFORMANCE EXPECTATIONS: Work involves providing all secretarial and clerical services for professional staff employees and/or management supervisor. Process forms and remittances; respond to verbal and written instruction and inquiries; create, maintain and update database and spreadsheets; maintain files and update systems as required. Process marketing leads. This position requires the ability to establish and maintain effective working relationships with members, as well as management and staff. ASSIGNED DUTIES: Order, inventory and fulfill supply orders. Establish and maintain a variety of files. Receive, open and distribute mail. Create, update and maintain spreadsheets and databases. Perform calculations. Create and run reports. Process remittances, forms and other data. Batch and post insurance payments. Perform necessary calculations and balance transactions. Make and receive telephone calls. Respond to phone and mail inquiries and other correspondence. Prepare necessary mailings. Compose and type correspondence and other materials. Establish and keep current mailing lists and directories. Keep schedules of meetings and conferences; prepare meeting and conference rooms; send out notices and agendas for meetings; arrange for refreshments at meetings. Perform other job related duties as assigned from time to time. MINIMUM REQUIREMENTS: Graduation from a standard high school or vocational school. Experience and training which provide the following abilities, skills and knowledge: ability to operate a personal computer and common office equipment; ability to type accurately; knowledge of basic computer and data processing principles and equipment; ability to make arithmetical calculations rapidly and accurately; knowledge of basic business English, grammar, spelling and punctuation; knowledge of filing systems and procedures; ability to communicate tactfully, courteously and effectively. APPLICATION: Please email a resume or CV that demonstrates your accomplishments and qualifications to *******************. Please include an employment application, which can be found on the MEA website at *************************************

Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. COMPANY DESCRIPTION: Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY. RESPONIBILITIES: Communicate with clients, insureds, claimants and providers via phone and email Provide knowledgeable answers to questions about claims status and processes Work with internal departments to meet clients needs Data entry in various platforms, including claims intake, claims processing, preparing files for audits Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB Perform DMV, Locate, Asset and Police Report searches Faxing and copying, as needed QUALIFICATIONS: At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Working knowledge of Microsoft Office Suite and other office equipment Associate's degree or equivalent experience preferred Ability to learn new systems and adapt Clerical skills including data entry, record keeping, and confidentiality Highly organized, detail-oriented, able to multitask effectively, and work independently Experience working in an insurance or related business would be beneficial but is not required. PHYSICAL REQUIREMENTS/ADA: This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY) BENEFITS: • Training/Development and Growth opportunities • 401(k) with company match • Comprehensive health plans • Strong work/family and employee assistance programs • Flexible work hours • Comprehensive health plans including dental and vision coverage • Flexible spending account • Health insurance • Life insurance • Paid time off / company holidays • Referral program Starting pay for this position: $25.00 per hour

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Senior Customer Service Representative - Lakeland, FL Salary: $21.44-23.82 per hour/$43,200-$47,997 annually - commensurate to experience At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Increase your earning potential! $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details! $1,000 completion incentive after successfully completing training and orientation (around 6 months) 10% evening differential for applicable shifts 20% weekend differential for applicable shifts When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Lakeland, FL office. You'll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Qualifications & Skills: 12+ months of contact center or customer facing service experience required Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent Education/Certifications: An associate's degree or higher (preferred) Active Personal Lines insurance license (preferred) At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

About the Company Lloyd Agencies is hiring for Sales Professionals and Managers in Training (M.I.T) across the United States. Remote and On-Site Opportunities available! Through in house training by senior (10yr+) executives, leadership, and passion for helping our clients, our company has been able to consistently grow year over year while many financial services companies flounder. Sales leads (generated in-house/ NOT third party) are provided to the sales force at no cost. Financial products offered through Globe Life, United Health Care, and other major companies. About the Role Compensation will be discussed in interviews. All incomes are position dependent and performance based. Two interviews will be conducted before hire- an initial and final interview.

The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities: Job Responsibilities: Provide timely customer service to incoming requests via the phone in an automated call delivery environment. Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours. Assume ownership and respond to customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards. To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners. Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries. Work effectively in a team environment using professional interpersonal and communication skills. Basic knowledge of Small Commercial insurance principles and company products. Know and comply to corporate policies, regulatory standards (SOX), internal business processes (while processing work and meeting and/or exceeding service performance and quality standards. Utilize basic understanding of product & underwriting guidelines. As business priorities change, support other teams and process transactions as needed. Complete assignments and other duties as assigned. Maintain performance standards within a fast-paced environment. Skills: Strong customer service skills including oral and written communication. Demonstrated leadership skills. Ability to work with all types of customers and assist to best ability in resolving their issue. Experience in a call center or customer service environment preferred. Knowledge of customer service principles and practices. Ability to handle multiple priorities within strict time constraints. Excellent organizational skills, with the ability to multi-task. Excellent verbal and written communications skills. Excellent collaboration skills. Strong Critical Thinking and Analytical Skills (Regarding being able to identify potential issues being triaged based on training). Possesses the ability to work independently to complete assignments in a timely manner. Ability to work well as in a team environment. Demonstrated commitment to team and departmental goals. Ability to make informed decisions, achieving the appropriate results. Accurate Data Entry and Tracking skills required. Working Knowledge of MS Word and Excel - To be used to reference and look up information. Working Knowledge of Service Now preferred - To be used to track Help Desk tickets. Working Knowledge of CXOne/NICE Phone Platform - To be used to take incoming calls. Flexibility when schedule changes are needed and overtime needs are available. Education/Experience College level education preferred, but not required based on prior experience(s). Commercial Insurance experience is preferred but not required. Work From Home/Remote Work Experience (able to troubleshoot basic connection issues, VPN experience, desktop setup, etc.) Understanding of or ability to learn Small Business Insurance product and underwriting guidelines is required. General Computer and Program knowledge is preferred (as we will be troubleshooting and triaging these types of issues on our team for our business partners. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

*Description for Internal Candidates Custom Solutions Customer Service Representative Role: The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal. Qualifications for Internal Candidates Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills Ability to maintain an exceptional phone presence even in difficult or complex situations Ability to manage multiple priorities in a fast-paced environment with a focus on quality results Ability to work independently while supporting the department's goals Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions Accepts accountability College degree preferred or relevant client service experience Competencies: Proven superior customer service skills Accuracy - ability to process requests with minimal errors Excellent written and oral communication skills Excellent time management skills Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department's team goals Demonstrated strong business acumen and understanding of PRS Business goals Ability to manage multiple priorities and be results oriented Excellent analytical and problem solving skills Accepts accountability and demonstrates good business judgment Strong PC skills including proficiency in Word and Excel Same Posting Description for Internal and External Candidates Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary focus will be on addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary focus will be on addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.

Premier Coordinator Role Work with assigned Premier Underwriter(s) to acquire and retain High Net worth Client's policies and Family Office clients. Provide a total service for assigned clients, working with designated key contacts across all internal departments within Operations. Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations. Provide quote options for new and renewal business via excel spreadsheets. Prepare quote proposals. Manage and prioritize all account requests in order to meet demanding deadlines. Create spreadsheets for agents to organize client information. Identify additional service options for Premier clients. Act as a resource to internal and external clients. Understand business and marketing concepts as they relate to the Premier strategy. Demonstrate flexibility with work hours based on business needs. Assist with special training requests as needed. Qualifications: Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills Ability to maintain an exceptional phone presence even in difficult or complex situations Ability to manage multiple priorities in a fast-paced environment with a focus on quality results Ability to work independently while supporting the department's goals Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions Accepts accountability College degree preferred or relevant client service experience Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations: Whitehouse Station, NJ Phoenix, AZ O'Fallon, MO If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk! Job Responsibilities: Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 40-50 calls per day Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Work collaboratively with team members, and business partners to provide a quality experience for our agents Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed Complete additional tasks and other projects/duties as assigned Required Skills: Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus! Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Previous Property and Casualty insurance experience a plus Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

The PRS CLUE Coordinator is responsible for reviewing CLUE reports and providing loss information for underwriting to evaluate the risk of new and existing business. By researching, evaluating, and determining losses applicable to the policy, the CLUE Team minimizes Chubb's exposure to potential claims. The work functions performed by the CLUE Team require the use of: Masterpiece (MPRT) processing system and its related IMS systems Other Personal Risk Systems - PLS, ABIZ, @Work, and OARS Consumer Report Inquiry Manual CLUE Reports ordered via LexisNexis AppWorks for Legal Notices Current Functions include but are not limited to: Policy transaction processing and updating underwriting notes Providing manual CLUE Home, CLUE Auto, and MVR Reports Meet all established productivity, service, and accuracy goals; electronically and accurately maintain all productivity and time availability entries Recognize trends and make recommendations; assist with creating/amending workflow and service metrics Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager Demonstrated superior customer service skills Demonstrated time management skills: ability to manage multiple priorities with focus on results Demonstrated interpersonal skills; ability to collaborate with team members and PRS business partners to achieve positive results Quality conscious with a strong attention to detail Demonstrated problem solving skills - analytical and solution development Ability to work rotational shift to 7:00 p.m. Prefer individual knowledgeable/experienced with systems: Personal Lines Insurance Experience Masterpiece systems and processes; included but not limited to IMS Knowledge and proficiency with MPRT, Portrait Notes, and @Work is a plus General: AppWorks, Proficient/Intermediate Excel level, Outlook Knowledge of Chubb Personal Risk Vehicle and Homeowners Products Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Responsibilities: Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. for direct billed and agency billed accounts Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment. Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products. Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center. Works collaboratively with team members, and business partners to provide a quality experience for our agents. Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures. Responsible for cross selling products to provide best and most beneficial experience for clients. Work overtime as needed. Complete additional tasks and other projects/duties as assigned. Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis as applicable. Qualifications & Skills: Strong decision-making velocity in a fast-paced, high-volume phone contact center environment Effective, strong, and service focused communication skills, both verbal and written Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking Experience in a high-volume contact center with a strong focus on superior service is a plus! Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners. Track record of success in managing competing demands, problem solving and strong decision velocity Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service. Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus! Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk! Job Responsibilities: Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 20-30 calls per day Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Work collaboratively with team members, and business partners to provide a quality experience for our agents Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed Complete additional tasks and other projects/duties as assigned Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus Previous experience in a high-volume contact center with a focus on decision making, problem solving, and delivering superior customer service is a plus Previous Property and Casualty insurance experience is a plus Strong decision-making skills in a fast-paced, high-volume phone contact center environment Outstanding, effective, and service-focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation, and multi-tasking Professionalism, accountability, and taking personal pride in handling new business quotes, policy change requests, and inquiries from valued agency partners Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Learn with a high regard for accuracy of basic knowledge of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Efficiently navigate multiple systems and applications to research, analyze, and resolve agent requests and inquiries Maintain established levels of productivity, service, and quality standards within a fast-paced call center Work collaboratively with team members and business partners to provide a quality experience for agents Responsible for cross-selling coverage to round out accounts Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Focus of position is to successfully investigate, evaluate and negotiate resolution of subrogation recovery actions. Individual must possess the desire to thrive in a fast-paced environment and be an independent thinker. This position interfaces with internal contacts at all levels of the organization as well as a diverse group of important external customers and vendors. The ideal location for position is in our Overland Park, KS office. Responsibilities Directs investigation, evaluates third party liability, pursues subrogation recoveries, and negotiates settlements for Auto and property claims in multiple jurisdictions. Manage files in litigation. Direct subrogation counsel as appropriate. Maintain a diary of 300 to 350 subrogation files which ranges from basic to rather complex claims and large recoverable amounts. Communicate with brokers, insureds, claimants, liable third parties, and other insurers etc. to achieve desired results. Provide outstanding customer service to insureds/clients. Work with internal business partners to maximize recoveries. Utilize Inter-Company Arbitration or other Alternate Dispute Resolution when practical. College degree &/or state licenses preferred. Minimum of 3 to 5 years of experience handling auto and property subrogation claims. Thorough knowledge of subrogation, tort and contract law as evidenced by actual experience handling recovery files. Excellent organizational and time management skills. Analytical approach to business objectives. Outstanding customer-focus skills. Ability to work independently with limited supervision. Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively Ability to evaluate recovery claims, make sound judgments and take decisive action. The pay range for the role is $60,700 to $103,300. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

This is a hybrid opportunity and this role requires onsite in-office presence approximately 1 to 3 days per week at our Midlothian, VA office location. The Customer Service Representative Associate will provide outstanding administrative and clerical support to the PRA Operations, Service and Account Management Teams, gaining an in-depth knowledge of agency processes and client needs. This position is designed to be a training opportunity for those pursuing a pathway to Client Service Specialist and Account Management. Primary Duties and Responsibilities: Provide timely and accurate information in response to service team and client requests Process requests from current or potential clients for items such as policy documents, proofs of insurance, and claims history/loss run requests Process tail letters and other communications at the request of the service and account management team Review policies and endorsements for accuracy in conjunction with a senior member of the service team, Account or Market Manager before sending to clients Assist with processing policy changes (additions and deletions of members to groups, address changes, etc.) using standard agency procedures Assist operations team with projects as needed and provide backup support on Operations Support responsibilities such as routing incoming phone calls, mail, and faxes Process new agency business according to agency and carrier policies and procedures, including setting up the data record, issuing policies in the Agency Management System, issuing certificates of insurance, and invoicing (if necessary) Assist with renewal process as directed by Client Service Specialist and/or Account Manager Requirements and Qualifications: Ability to obtain and maintain a Property and Casualty License within 90 days of the start date High School Diploma Insurance experience preferred Computer proficiency, including the ability to use agency database software and MS Office products, particularly MS Word and MS Excel Strong customer service orientation Excellent interpersonal and communication skills Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

This is a hybrid opportunity and this role requires onsite in-office presence approximately 1 to 3 days per week at our Midlothian, VA office location. The Customer Service Representative Associate will provide outstanding administrative and clerical support to the PRA Operations, Service and Account Management Teams, gaining an in-depth knowledge of agency processes and client needs. This position is designed to be a training opportunity for those pursuing a pathway to Client Service Specialist and Account Management. Primary Duties and Responsibilities: * Provide timely and accurate information in response to service team and client requests * Process requests from current or potential clients for items such as policy documents, proofs of insurance, and claims history/loss run requests * Process tail letters and other communications at the request of the service and account management team * Review policies and endorsements for accuracy in conjunction with a senior member of the service team, Account or Market Manager before sending to clients * Assist with processing policy changes (additions and deletions of members to groups, address changes, etc.) using standard agency procedures * Assist operations team with projects as needed and provide backup support on Operations Support responsibilities such as routing incoming phone calls, mail, and faxes * Process new agency business according to agency and carrier policies and procedures, including setting up the data record, issuing policies in the Agency Management System, issuing certificates of insurance, and invoicing (if necessary) * Assist with renewal process as directed by Client Service Specialist and/or Account Manager Requirements and Qualifications: * Ability to obtain and maintain a Property and Casualty License within 90 days of the start date * High School Diploma * Insurance experience preferred * Computer proficiency, including the ability to use agency database software and MS Office products, particularly MS Word and MS Excel * Strong customer service orientation * Excellent interpersonal and communication skills Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Member Benefit Specialist- Call Center (10am-7pm) Founded in 2003, Roundstone is not your typical insurance company. We're on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees. Role Description As a Member Benefit Specialist you will assist policy holders, providers and agents with their health insurance inquiries and concerns over the phone. Your duties will include answering questions about coverage, claims, benefits and resolving billing issues. This role requires the ability to maintain accurate records of customer interactions in a high-volume call center while maintain a professional demeanor and providing excellent customer service. Key Duties & Responsibilities: Ability to read, understand, and communicate medical benefits according to SPD language. Respond to inquiries and phone calls from providers, policyholders, and agents regarding benefits, coverage, or claims status in accordance with established performance expectations. Maintain quality customer services through call center; follow customer service practices; adhere to timely expectations according to established expectations. Comfortable placing outbound calls for request and follow-up on additional information as needed for incomplete claims, to include but not limited to COB, accident investigations, eligibility, etc. Familiar with and understands various fee schedules Skills and Qualifications: Knowledge of TPA administrative services, policies, procedures and systems. 6 months + of customer service call center experience in medical insurance environment addressing member and provider calls. Dental and Vision benefit knowledge a plus. Excellent verbal, communication, and written skills with strong organizational and research skills. Proficiency in Microsoft Office (Word, Excel and Access). Must be detail-oriented, have ability to work well under pressure, and handle multiple tasks with deadlines. Bilingual (English/Spanish) preferred Better Benefits: We're leaders in our industry, so naturally, we look out for our employees' best interests with a robust benefits package. Roundstone employees are eligible for: Medical, dental and vision benefits Annual bonus Dependent care 100% match up to max allowable PTO beginning on Day 1 Parental leave Tuition reimbursement Health work/life balance Hybrid office schedule 401(k) plan with company match Employee Assistance Program On-site gym with personal trainer access Life insurance and short-term disability insurance More About Roundstone Headquartered in Rocky River, Ohio, Roundstone is regularly recognized as a Northeast Ohio Top Workplace by the Plain Dealer and cleveland.com. We are especially proud to be recognized as a Top Workplace since this honor is determined by anonymous feedback from our own employees. Roundstone employees enjoy a supportive workplace where they are engaged, valued and regularly recognized for their hard work at monthly company meetings. Roundstone's core values are evident every day and are shared with the community through the sponsorship of community events and outreach. Our Core Values Live well: Be healthier and bring positive energy to all you do. Work smarter: Get things done, better. Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start. Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know. Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey: ******************************** Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Job Description ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. Brown & Joseph is seeking a skilled and dedicated Call Monitoring Specialist to join our growing team. The ideal candidate will play a crucial role in auditing collection calls, reviewing desk files, and adhere to our quality assurance standards. This role offers an exciting opportunity to work in a fast-paced environment and contribute to the success of our quality assurance and compliance department. Job Responsibilities: Audit Calls: Audits are a critical role in our company. Auditors are listening to recorded and live calls to ensure all calls are in compliance with company standards. Desk Audits: Auditors ensure all desk files are properly documented with the number of attempts, updated in SalesForce, and ensure documentation is completed in a timely manner. Communication: Communicate professionally and courteously with colleagues via phone, email, and written correspondence, providing updates, addressing inquiries, and providing training needs and educational opportunities. Deadline Adherence: Monitor and track critical deadlines, ensuring that all necessary documents and actions are completed in a timely manner. Coordination: Collaborate closely with team members to facilitate the smooth progression of cases and effective communication. Job Requirements: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills, with a strong attention to detail. Salesforce experience strongly preferred Organizational skills and the ability to manage multiple tasks and deadlines effectively. Discretion and professionalism in handling confidential and sensitive information. Strong interpersonal skills and the ability to work well both independently and as part of a team. Problem solving abilities and a proactive approach to resolving issues. Flexibility and adaptability in a fast paced and evolving work environment. Ideal candidate will be able to work a hybrid schedule in the Itasca, Il office. Benefits: $15-17 p/hour, plus potential quarterly bonuses. Minimal cost to employee for employee health care benefits including Medical, Dental, Vision and Supplemental insurance coverage Paid Time Off Paid Holidays 401(k) plan If you are a motivated individual with a keen interest in contributing to our Quality Assurance team's success, we encourage you to apply. ARMStrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Powered by JazzHR FK1UP0TRnj