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What is a field support technician and how to become one
A field support technician provides technical assistance and support to customers in homes, offices, or remote sites. They install, maintain, troubleshoot, and repair hardware and software systems. Field support technicians often work independently and communicate with clients to understand their needs and provide solutions. They may also document their work and provide feedback to other team members. This job requires strong technical skills, problem-solving abilities, and customer service skills.
What general advice would you give to a Field Support Technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $42,440
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.54%
Black or African American 11.33%
Hispanic or Latino 16.42%
Unknown 5.39%
White 55.91%
Genderfemale 10.48%
male 89.52%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a field support technician?
Pros
Opportunities for learning and professional development
Good pay and benefits
Fast-paced and dynamic work environment
Opportunity to make a positive impact on customers' lives
Flexibility in scheduling and hours
Cons
Exposure to hazardous materials and conditions
Long hours on the road or at customer sites
Physical demands of lifting heavy equipment and tools
High stress levels due to customer expectations
Difficulty balancing work and personal life due to irregular hours
Field Support Technician career paths
Key steps to become a field support technician
Explore field support technician education requirements
Start to develop specific field support technician skills
Skills Percentages Customer Service 15.75% User Support 7.56% Troubleshoot 7.42% Software Problems 6.56% Computer Equipment 6.43% Complete relevant field support technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New field support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a field support technician based on U.S. Bureau of Labor Statistics data and data from real field support technician resumes.Research field support technician duties and responsibilities
- Manage and support all office computers, servers and POS machines and printers and other office equipment as needed.
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Debug WLAN / LAN issues between PCs and/ or hand-held devices.
- Remove and dispose hard drives from decommission PCs.
Prepare your field support technician resume
When your background is strong enough, you can start writing your field support technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a field support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable field support technician resume templates
Build a professional field support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your field support technician resume.
Apply for field support technician jobs
Now it's time to start searching for a field support technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first field support technician job
Are you a field support technician?
Share your story for a free salary report.
Average field support technician salary
The average field support technician salary in the United States is $42,440 per year or $20 per hour. Field support technician salaries range between $28,000 and $62,000 per year.
What am I worth?
How do field support technicians rate their job?
Field Support Technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
