How To Become A Client Services Analyst: What It Is and Career Path

What is a client services analyst and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Dr. Mark Evans

Customer service is one of the most critical parts of running a business. A client services analyst is responsible for ensuring that a company's customer service department is efficient, productive and maintains high standards for customer satisfaction. They do this by collecting data from client satisfaction surveys, complaint histories, and other relevant reports, as well as by interviewing customer service employees.

After collecting and analyzing data, a client services analyst formulates recommendations to improve the current customer services practices of the company. They also help train employees to improve their skills in customer service, communication, and problem-solving.

Like many other analyst jobs, this position requires a college education, ideally a major in business, finance, or other related fields. Furthermore, a client services analyst must have a deep understanding of customer service processes and practices as well, which is why prior work experience is a common requirement for this job.

The salary of a client services analyst is around $59,000 per year, with the highest earners earning as much as $86,000 annually.

What general advice would you give to a Client Services Analyst?

Dr. Mark Evans

Area Chair and Dale K. Cline Associate Dean for Accountancy, Wake Forest University

Add value beyond what you are asked to do. Take ownership of your work. Volunteer for the most difficult jobs and clients.

ScoreClient Services AnalystUS Average

Salary

4.9

Avg. Salary $63,202

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.3

Race

American Indian and Alaska Native 0.41%

Asian 12.35%

Black or African American 11.25%

Hispanic or Latino 15.69%

Unknown 5.34%

White 54.96%

Gender

female 49.51%

male 50.49%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.7

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a client services analyst

Explore client services analyst education requirements

Most common client services analyst degrees

Bachelor's

71.4 %

Associate

12.8 %

Master's

9.3 %

Start to develop specific client services analyst skills

Skills	Percentages
Customer Service	13.09%
Client Service	9.61%
PowerPoint	5.61%
Project Management	4.39%
SQL	3.71%

Complete relevant client services analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New client services analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client services analyst based on U.S. Bureau of Labor Statistics data and data from real client services analyst resumes.

Research client services analyst duties and responsibilities

Manage the provisioning of desktop support for 1500 staff.
Institute proper usage of SCCM to image, manage, maintain and report on computers across the domain.
Manage file inventory and troubleshoot legal problems, coding issues, and internal processes to move accounts smoothly through system.
Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.

Prepare your client services analyst resume

When your background is strong enough, you can start writing your client services analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client services analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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