Help Desk Specialist jobs at CACI International

Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: Are you ready to revolutionize financial auditability and transportation logistics? We're seeking a successful, experience Help Desk Support Lead to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and supply chains. The ideal candidate will manage a team of help desk technicians, ensuring high-quality IT support for USTRANSCOM personnel and systems. If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact. Join us in building the future of financial and logistical management! Responsibilities: * Lead and supervise a team of help desk technicians * Manage daily help desk operations and workflow * Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) * Serve as an escalation point for complex technical issues * Liaise with other IT teams and USTRANSCOM stakeholders * Implement and maintain help desk processes and procedures * Provide regular reporting on help desk performance and metrics * Ensure compliance with DoD and USTRANSCOM security policies Qualifications: Required: * Bachelor's degree in IT, Computer Science, or related field * 8+ years of IT help desk experience, with at least 2 years in a leadership role * Strong domain experience with DoD logistics within USTRANSCOM * Strong knowledge of IT service management principles and ITIL framework * Experience with ticketing systems and help desk software * Familiarity with DoD and government IT environments * Excellent communication and leadership skills * Active Secret security clearance * CompTIA A+ and ITIL certification Desired: * Additional certifications such as PMP, CISSP, or CRISC, Security+ * Experience with ServiceNow * Familiarity with Agile and traditional project management methodologies * Top Secret security clearance * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $61,600-$129,300 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Responsibilities Peraton is seeking experienced Support Center Analyst's to join our team of qualified and diverse individuals. is fully remote. The Support Center Analyst provides front-line technical support to end users by responding to inquiries, troubleshooting issues, and ensuring timely resolution of hardware service requests. This role is essential to maintaining productivity and user satisfaction by delivering high-quality support across hardware, software, network, and system-related issues. The analyst serves as a central point of contact, leveraging knowledge bases, escalation paths, and service management tools to resolve incidents efficiently. Day to Day Roles and Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems. Document all interactions, issues, and resolutions in the service management system in accordance with support center procedures. Escalate unresolved or complex issues to the appropriate technical teams while maintaining ownership and follow-up with the user. Provide guidance to users on system usage, password resets, and common troubleshooting steps. Monitor and prioritize incoming service requests to meet defined Service Level Agreements (SLAs). Contribute to and maintain internal knowledge base articles and documentation. Participate in ongoing training to maintain technical knowledge and stay current. Assist in identifying trends, recurring issues, and process improvements to enhance service delivery. #USCGIMS Qualifications Basic Qualifications: High School diploma and 5 years of experience. Must be a U.S. Citizen with an active secret clearance. 1-3 years of experience in a help desk, service desk, or technical support role. Strong knowledge of Windows/Mac operating systems, Microsoft Office 365, basic networking, and remote support tools. Experience with ticketing systems such as ServiceNow, Remedy, Zendesk, or similar. Excellent customer service, communication, and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively in a high-volume support environment. Preferred Qualifications: ITIL Foundation certification is a plus. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Description:WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting-edge technology and engineering. THE WORK The AEGIS Computer Network Technician (ACNT) engineer shall provide on-site field engineering and technical support services in support of PEO IWS 1FR Aegis Fleet Readiness and Aegis Modernization Team (AMT) waterfront efforts. The engineer will perform: * Shipboard fleet technical services for the AEGIS Computer Network as well as associated support systems to include: o Engineering / technical evaluations o Assessments o Equipment functional checks o Technical assists o Troubleshooting, analysis and equipment repair o Work as a team with system engineers, computer program developers, test engineers, technicians, and customer representatives to support Aegis Weapon System (AWS) readiness as required o Support special tests and investigations o International travel, the ability to work rotating shifts, including evenings and weekends may be required. Some underway shipboard technical support periods are required. Overall annual travel approximately 30-40% (CONUS/O-CONUS US Navy fleet concentration areas and CONUS/O-CONUS underway as required). Bonuses and incentives may be available for work performed onboard underway Navy ships (CONUS or O-CONUS) and O-CONUS fleet concentration area assigned work. * US Citizenship is required and qualified candidate must be able to obtain a DoD Interim Secret Security Clearance prior to starting this position. #rmshotmiljobs WHO YOU ARE You are a dynamic and results-oriented professional with a passion for driving operational excellence and optimizing production processes. You thrive in a fast-paced environment and are adept at managing complex projects while maintaining a high level of accuracy and attention to detail. Your strong analytical skills, coupled with your ability to communicate effectively and collaborate across departments, make you an invaluable asset to our team. WHY JOIN US Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization. Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world-class training and development programs. Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success. Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as competitive salary offerings. Cutting-Edge Technology: Be part of a dynamic and forward-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense. Basic Qualifications: * Familiarity with hardware, software, network test equipment used to evaluate and correct operational failures (i.e. fiber optic testers, multimeter's, o-scopes) * Experience in AEGIS Combat Systems as an AEGIS Computer / Display / ACNT technician with a thorough understanding of Baseline 6.3, 7.1, 7.1R, ACB08, BL9 and/or CP22-1; and/or applicable training in other military services * Position Requires frequent work in shipyard industrial environments as well as on naval vessels, both underway and in port. Physical ability to traverse steep ladders and stairs, as well as working in confined spaces, is a requirement. * US Citizenship is required and qualified candidate must be able to obtain a DoD Interim Secret Security Clearance prior to starting this position. Desired Skills: * Knowledge of, or experience in, other functional equipment areas of the Aegis Weapon System to include UYQ-70 Display equipment, ORTS MK 9 Mod 1 or DTS-1, LAN architecture, routers, CEC, BFTT, COTS-based processing systems used onboard AEGIS Ships or other military UNIX/LINUX based equipment * Ability to conduct fiber optic light loss measurements and troubleshoot fiber using approved Navy test equipment and procedures. Experience with building and testing fiber optics. * Ability to understand LINUX/UNIX based program commands and local area network * CompTIA Networking+, CompTIA Linux+, CompTIA Security+, Certified Cisco Networking Associate, or comparable certification Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: Non- standard 40 hour work week as assigned by leader Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Possible Career Area: Systems Engineering: Other Type: Full-Time Shift: First

**Description:** **WHO WE ARE** Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry\. With a rich legacy of excellence and a commitment to delivering advanced capabilities to our customers, we are proud to be at the forefront of cutting\-edge technology and engineering\. **THE WORK** The AEGIS Computer Network Technician \(ACNT\) engineer shall provide on\-site field engineering and technical support services in support of PEO IWS 1FR Aegis Fleet Readiness and Aegis Modernization Team \(AMT\) waterfront efforts\. The engineer will perform: - Shipboard fleet technical services for the AEGIS Computer Network as well as associated support systems to include: o Engineering / technical evaluations o Assessments o Equipment functional checks o Technical assists o Troubleshooting, analysis and equipment repair o Work as a team with system engineers, computer program developers, test engineers, technicians, and customer representatives to support Aegis Weapon System \(AWS\) readiness as required o Support special tests and investigations o International travel, the ability to work rotating shifts, including evenings and weekends may be required\. Some underway shipboard technical support periods are required\. Overall annual travel approximately 30\-40% \(CONUS/O\-CONUS US Navy fleet concentration areas and CONUS/O\-CONUS underway as required\)\. Bonuses and incentives may be available for work performed onboard underway Navy ships \(CONUS or O\-CONUS\) and O\-CONUS fleet concentration area assigned work\. - US Citizenship is required and qualified candidate must be able to obtain a DoD Interim Secret Security Clearance prior to starting this position\. \#rmshotmiljobs **WHO YOU ARE** You are a dynamic and results\-oriented professional with a passion for driving operational excellence and optimizing production processes\. You thrive in a fast\-paced environment and are adept at managing complex projects while maintaining a high level of accuracy and attention to detail\. Your strong analytical skills, coupled with your ability to communicate effectively and collaborate across departments, make you an invaluable asset to our team\. **WHY JOIN US** Opportunity for Impact: Join a team that is at the forefront of innovation in the aerospace and defense industry and make a significant impact on the success of our organization\. Professional Development: Take advantage of unparalleled opportunities for growth and advancement within Lockheed Martin, with access to world\-class training and development programs\. Collaborative Culture: Work alongside some of the brightest minds in the industry who share your passion for excellence and who are committed to supporting each other's success\. Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as competitive salary offerings\. Cutting\-Edge Technology: Be part of a dynamic and forward\-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense\. **Basic Qualifications:** - Familiarity with hardware, software, network test equipment used to evaluate and correct operational failures \(i\.e\. fiber optic testers, multimeter's, o\-scopes\) - Experience in AEGIS Combat Systems as an AEGIS Computer / Display / ACNT technician with a thorough understanding of Baseline 6\.3, 7\.1, 7\.1R, ACB08, BL9 and/or CP22\-1; and/or applicable training in other military services - Position Requires frequent work in shipyard industrial environments as well as on naval vessels, both underway and in port\. Physical ability to traverse steep ladders and stairs, as well as working in confined spaces, is a requirement\. - US Citizenship is required and qualified candidate must be able to obtain a DoD Interim Secret Security Clearance prior to starting this position\. **Desired Skills:** - Knowledge of, or experience in, other functional equipment areas of the Aegis Weapon System to include UYQ\-70 Display equipment, ORTS MK 9 Mod 1 or DTS\-1, LAN architecture, routers, CEC, BFTT, COTS\-based processing systems used onboard AEGIS Ships or other military UNIX/LINUX based equipment - Ability to conduct fiber optic light loss measurements and troubleshoot fiber using approved Navy test equipment and procedures\. Experience with building and testing fiber optics\. - Ability to understand LINUX/UNIX based program commands and local area network - CompTIA Networking\+, CompTIA Linux\+, CompTIA Security\+, Certified Cisco Networking Associate, or comparable certification **Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration\. **Clearance Level:** Secret **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match\. Should this match be identified you may be contacted for this and future openings\. **Ability to Work Remotely:** Onsite Full\-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility\. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees\. Schedules range from standard 40 hours over a five day work week while others may be condensed\. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits\. **Schedule for this Position:** Non\- standard 40 hour work week as assigned by leader **Lockheed Martin is an equal opportunity employer\. Qualified candidates will be considered without regard to legally protected characteristics\.** **The application window will close in 90 days; applicants are encouraged to apply within 5 \- 30 days of the requisition posting date in order to receive optimal consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work\. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility\. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work\. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility\. If this sounds like a culture you connect with, you're invited to apply for this role\. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications\. **Experience Level:** Experienced Professional **Business Unit:** RMS **Relocation Available:** Possible **Career Area:** Systems Engineering: Other **Type:** Full\-Time **Shift:** First

**ManTech** seeks a motivated, career and customer-oriented **Midlevel Technical Support Specialist** to join our team **remotely** . In this role you will provide technical assistance to computer users. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. **Responsibilities include but are not limited to:** + Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary + Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews; work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and driving future demand + Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility and management of activities and processes + Tracking and ensuring patching, software updates, anti-virus updates, are applied effectively and promptly + Tracking and managing infrastructure licenses and device security certificates providing notices of expiration to support avoiding lapses of coverage **Minimum Qualifications:** + Bachelor's Degree in Information Technology, Computer Science, Engineering or a similar field + 3+ years experience answering questions and resolves computer problems for clients in person, or via telephone or electronically. + Proficiency in MS Office applications including SharePoint, PowerPoint, Excel, and Word **Preferred Qualifications:** + An ITIL v4 certification + A CMMC Professional or CMMC Assessor certification **Clearance Requirements:** + Must have a current/active Secret clearance with the ability to obtain and maintain a TS/SCI. + The ability to obtain and maintain a DHS EOD suitability is required prior to starting this position. **Physical Requirements:** + Must be able to remain in a stationary position 50% + Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer + The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ******************* and provide your name and contact information.

General information Requisition # R60353 Posting Date 05/09/2025 Security Clearance Required Secret Remote Type Hybrid Time Type Full time Description & Requirements Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we've partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now-innovate and excel with ManTech! ManTech seeks a motivated, career and customer-oriented Desktop Support Services Help Desk Lead to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote. The Desktop Support Services Help Desk Lead oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: * Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary * Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders * Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes * Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers * Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements * Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets Minimum Qualifications: * Bachelor of Science (BS) degree. * 10+ years of relevant experience in service desk or program management. * 4+ years of hands-on leadership experience in service desk support and operations. * One of the following certifications is required: ITIL Certification, Security+, PMP Certification Preferred Qualifications: * Help Desk Institute (HDI) certification * Familiarity with Agile methodologies * Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint) * Prior or current experience working with or supporting the Department of Homeland Security (DHS) Clearance Requirements: * Active Secret with eligibility for Top Secret * Must be able to pass DHS suitability Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations * Ability to travel to DHS locations within CONUS and OCONUS as required ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with ManTech, please email us at ******************* and provide your name and contact information.

ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid position with 4 days onsite and 1 day remote. The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement. **Responsibilities include but are not limited to:** + Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary + Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders + Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes + Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers + Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements + Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets **Minimum Qualifications:** + Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies + Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint) + Prior or current experience working with or supporting the Department of Homeland Security (DHS) **Clearance Requirements:** + Active Secret with eligibility for Top Secret + Must be able to pass DHS suitability **Physical Requirements:** + The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations + Ability to travel to DHS locations within CONUS and OCONUS as required ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ******************* and provide your name and contact information.

**ManTech** seeks a motivated, career and customer-oriented **Expert** **Technical Support Analyst** to join our team in **McLean, VA** . In this role, you will oversee and execute complex audiovisual (AV) and video teleconferencing (VTC) projects. This role requires technical expertise in AV system planning and installation, hands-on leadership in field operations, and the ability to manage cross-functional teams and project deliverables in dynamic, high-visibility environments. Candidates should be self-starters with a deep understanding of the full AV project lifecycle-from design through implementation and sustainment. **Responsibilities include, but are not limited to:** + Lead AV/VTC planning and replacement of existing AV/VTC solutions + Attend client meetings and conduct site surveys to capture requirements and translate them into functional system designs. + Create and review architectural documentation including floor plans, elevations, and signal flow diagrams. + Estimate engineering, programming, and labor requirements for AV projects. + Supervise and assist with the installation of AV systems, including cabling (CAT6, fiber, coax, speaker wire, control cables), terminations, and rack builds. + Troubleshoot technical issues during and after installation; serve as escalation point for complex problems. + Develop and maintain project plans, schedules, and documentation using ServiceNow PPM or similar tools. + Provide guidance and mentorship to junior installers and technicians; ensure adherence to quality standards and best practices. + Communicate project status, risks, and issues effectively with clients, stakeholders, and internal teams. + Maintain records, ensure compliance with Key Performance Indicators (KPIs), and support performance reporting. + Local travel will be required between customer buildings or temporary assignment to an alternate location in support of special projects. + May have supervisory responsibilities. **Minimum** **Qualifications:** + Bachelor's degree and 9+ years of relevant experience, or a combination of education and work experience equivalent to 13+ years. + Demonstrated experience in designing, configuring, and implementing AV/VTC systems for conference rooms, operations centers, training rooms, and executive suites. + Strong working knowledge of AV systems, switching hardware, DSP technology (including DANTE), signal flow theory, and commercial audio equipment. + Experience managing AV projects in a Working Capital Fund (WCF) or similarly complex funding environment. + Proficiency in MS Office Suite, including Visio and PowerPoint. + Working knowledge of IP technologies, networking concepts, and AV control systems. + Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively. + Strong communication and customer service skills; ability to interact professionally at all organizational levels. **Preferred Qualifications:** + AVIXA CTS certification (CTS-I or CTS-D preferred). + PMP, CSM, or equivalent project management certification. + Experience using ServiceNow ITSM/ITBM/PPM tools for project tracking and reporting. + Familiarity with Agile, ITIL, or other project delivery frameworks. + Experience supporting customer-specific environments, including ticketing systems, access management, and voice/video infrastructure. + Formal education in electronics, engineering, or a related technical field. + Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. + Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. **Clearance Requirements:** + Must have a current/active TS/SCI with Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. + Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. + Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ******************* and provide your name and contact information.

General information Requisition # R60863 Posting Date 06/03/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech! ManTech seeks a motivated, career and customer-oriented Expert Technical Support Analyst to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video teleconferencing (VTC) projects. This role requires technical expertise in AV system planning and installation, hands-on leadership in field operations, and the ability to manage cross-functional teams and project deliverables in dynamic, high-visibility environments. Candidates should be self-starters with a deep understanding of the full AV project lifecycle-from design through implementation and sustainment. Responsibilities include, but are not limited to: * Lead AV/VTC planning and replacement of existing AV/VTC solutions * Attend client meetings and conduct site surveys to capture requirements and translate them into functional system designs. * Create and review architectural documentation including floor plans, elevations, and signal flow diagrams. * Estimate engineering, programming, and labor requirements for AV projects. * Supervise and assist with the installation of AV systems, including cabling (CAT6, fiber, coax, speaker wire, control cables), terminations, and rack builds. * Troubleshoot technical issues during and after installation; serve as escalation point for complex problems. * Develop and maintain project plans, schedules, and documentation using ServiceNow PPM or similar tools. * Provide guidance and mentorship to junior installers and technicians; ensure adherence to quality standards and best practices. * Communicate project status, risks, and issues effectively with clients, stakeholders, and internal teams. * Maintain records, ensure compliance with Key Performance Indicators (KPIs), and support performance reporting. * Local travel will be required between customer buildings or temporary assignment to an alternate location in support of special projects. * May have supervisory responsibilities. Minimum Qualifications: * Bachelor's degree and 9+ years of relevant experience, or a combination of education and work experience equivalent to 13+ years. * Demonstrated experience in designing, configuring, and implementing AV/VTC systems for conference rooms, operations centers, training rooms, and executive suites. * Strong working knowledge of AV systems, switching hardware, DSP technology (including DANTE), signal flow theory, and commercial audio equipment. * Experience managing AV projects in a Working Capital Fund (WCF) or similarly complex funding environment. * Proficiency in MS Office Suite, including Visio and PowerPoint. * Working knowledge of IP technologies, networking concepts, and AV control systems. * Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively. * Strong communication and customer service skills; ability to interact professionally at all organizational levels. Preferred Qualifications: * AVIXA CTS certification (CTS-I or CTS-D preferred). * PMP, CSM, or equivalent project management certification. * Experience using ServiceNow ITSM/ITBM/PPM tools for project tracking and reporting. * Familiarity with Agile, ITIL, or other project delivery frameworks. * Experience supporting customer-specific environments, including ticketing systems, access management, and voice/video infrastructure. * Formal education in electronics, engineering, or a related technical field. * Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. * Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph. Physical Requirements: * Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. * Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. * Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with ManTech, please email us at ******************* and provide your name and contact information.

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. JOB DESCRIPTION: * Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. * Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. * May be involved in customer installation and training. * Provides support to customer/users where the product is highly technical or sophisticated in nature. * Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. * Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. * Salary: 75-80k. Qualifications EDUCATION AND EXPERIENCE: * Bachelors and 0 years related experience, or 4+ years additional experience in lieu of degree. * 5+ years in IT support is required * U.S. CITIZENSHIP REQUIRED. * A+ Certification or higher required. * Security+, Network+, HDI or ITIL certifications desired. * Must be able to obtain a DOE Q clearance. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk/Asset Management Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will also support the management life cycle for all in-scope assets, including maintaining the accuracy of data, (e.g., identification, requisition, ordering, receipt, inventory, installation, maintenance to disposal) within the Asset Management system. DUTIES INCLUDE: * Perform software installations and upgrades to operating systems and layered software packages. * Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. * Monitor and tune the system to achieve optimum performance levels. * Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. * Ensure data/media recoverability by implementing a schedule of system backups and database archive operations. * Support media management through internal methods and procedures or through offsite storage and retrieval services. * Develop and promote standard operating procedures. * Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. * Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. * Track warranty and licenses for in-scope software and hardware following the asset management process and the end-user device depot service. * Support the management of inventory throughout the Asset life cycle for all in-scope assets (e.g., servers, software, endpoint devices) to ensure compliance with NNSA requirements. * Support updates to in-scope Configuration Management Database (CMDB) records related to all Change activities (e.g., Install/Move/Add/Change activities, Break/Fix activities, and Change Management). * Provide mission asset management, peripheral installation, maintenance, and configuration for desktops, laptops, thin clients, and other network and infrastructure devices as required. * Support asset sampling audits (as agreed to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset systems is accurate and current. JOB DESCRIPTION: * Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. * Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. * May be involved in customer installation and training. * Provides support to customer/users where the product is highly technical or sophisticated in nature. * Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. * Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. * Act as Point of Contact (POC) managing NNSA assets and related activities. * Perform process improvement activities related to Asset management. * Responsible for managing and coordinating asset management tasks, team schedule and projects. * Update related deployment activity information to internal partners and stakeholders. * Identify and address all deployment issues in a timely manner or as directed by Management. * Work in coordination with the different teams to address hardware/software issues within the NNSA ITOPs arena. * Process, assign to and coordinate tasks with asset management teams. * Update warehouse inventory records and perform regular (quarterly) and ad-hoc inventory and audit checks of IT equipment. Qualifications EDUCATION AND EXPERIENCE: * Bachelors and 2 years related experience, or 4+ years additional experience in lieu of degree. * 5+ years in IT support required. * U.S. CITIZENSHIP REQUIRED. * Active TS or DOE Q level clearance is required. * A+ Certification or higher required. * Security+, Network+, HDI or ITIL certifications desired. * Hardware and Software Deployment service and process experience. * Hardware break fix experience. * Asset management experience (with Sunflower or ServiceNow). * Proven experience with imaging platform and technology (SCCM, Bit locker Encryption). * Experience with IT Ticketing System such as ServiceNow. * MS Office/Office 365 Suite. * Solid organizational and time management skills. * Ability to multi-task under tight deadlines. * Strong attention to detail. * Excellent focus driven on task/deadline responsibilities. * Ability to work well in both a team setting and as an independent contributor. * The ability to work under pressure and make sound decisions. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. **JOB DESCRIPTION:** + Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. + Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. + Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. + May be involved in customer installation and training. + Provides support to customer/users where the product is highly technical or sophisticated in nature. + Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. + Salary: 75-80k. **Qualifications** **EDUCATION AND EXPERIENCE:** + Bachelors and 0 years related experience, or 4+ years additional experience in lieu of degree. + 5+ years in IT support is required + U.S. CITIZENSHIP REQUIRED. + A+ Certification or higher required. + Security+, Network+, HDI or ITIL certifications desired. + Must be able to obtain a DOE Q clearance. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2504958 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk/Asset Management Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will also support the management life cycle for all in-scope assets, including maintaining the accuracy of data, (e.g., identification, requisition, ordering, receipt, inventory, installation, maintenance to disposal) within the Asset Management system. **DUTIES INCLUDE:** + Perform software installations and upgrades to operating systems and layered software packages. + Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. + Monitor and tune the system to achieve optimum performance levels. + Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. + Ensure data/media recoverability by implementing a schedule of system backups and database archive operations. + Support media management through internal methods and procedures or through offsite storage and retrieval services. + Develop and promote standard operating procedures. + Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. + Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. + Track warranty and licenses for in-scope software and hardware following the asset management process and the end-user device depot service. + Support the management of inventory throughout the Asset life cycle for all in-scope assets (e.g., servers, software, endpoint devices) to ensure compliance with NNSA requirements. + Support updates to in-scope Configuration Management Database (CMDB) records related to all Change activities (e.g., Install/Move/Add/Change activities, Break/Fix activities, and Change Management). + Provide mission asset management, peripheral installation, maintenance, and configuration for desktops, laptops, thin clients, and other network and infrastructure devices as required. + Support asset sampling audits (as agreed to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset systems is accurate and current. **JOB DESCRIPTION:** + Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. + Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. + Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. + May be involved in customer installation and training. + Provides support to customer/users where the product is highly technical or sophisticated in nature. + Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. + Act as Point of Contact (POC) managing NNSA assets and related activities. + Perform process improvement activities related to Asset management. + Responsible for managing and coordinating asset management tasks, team schedule and projects. + Update related deployment activity information to internal partners and stakeholders. + Identify and address all deployment issues in a timely manner or as directed by Management. + Work in coordination with the different teams to address hardware/software issues within the NNSA ITOPs arena. + Process, assign to and coordinate tasks with asset management teams. + Update warehouse inventory records and perform regular (quarterly) and ad-hoc inventory and audit checks of IT equipment. **Qualifications** **EDUCATION AND EXPERIENCE:** + Bachelors and 2 years related experience, or 4+ years additional experience in lieu of degree. + 5+ years in IT support required. + U.S. CITIZENSHIP REQUIRED. + Active TS or DOE Q level clearance is required. + A+ Certification or higher required. + Security+, Network+, HDI or ITIL certifications desired. + Hardware and Software Deployment service and process experience. + Hardware break fix experience. + Asset management experience (with Sunflower or ServiceNow). + Proven experience with imaging platform and technology (SCCM, Bit locker Encryption). + Experience with IT Ticketing System such as ServiceNow. + MS Office/Office 365 Suite. + Solid organizational and time management skills. + Ability to multi-task under tight deadlines. + Strong attention to detail. + Excellent focus driven on task/deadline responsibilities. + Ability to work well in both a team setting and as an independent contributor. + The ability to work under pressure and make sound decisions. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2506934 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

General information Requisition # R60338 Posting Date 05/12/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech! ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) - Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. Responsibilities include, but are not limited to: * Supporting all facets of phone installations and troubleshooting a variety of telephones. * Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards. * Troubleshoot and repair faulty connections, dropped calls, or hardware issues. * Configure call routing, voicemail, extensions, and phone features. * Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. * Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests. Minimum Qualifications: * Bachelor's Degree and 4+ years of experiences, or a combination of education and work experience equivalent to 8+ years. * Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists. * Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. * Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems. Preferred Qualifications: * Related work experience in IT hardware and cabling installation. * Experience with implementation on the Sponsor's network LAN infrastructure. * Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph. Physical Requirements: * Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. * Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. * Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with ManTech, please email us at ******************* and provide your name and contact information.

**ManTech** seeks a motivated, career and customer-oriented **Enterprise IT Support Officers (EITSO) - Phone Tech** to join our team in **Chantilly, VA** . In this role you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. **Responsibilities include, but are not limited to:** + Supporting all facets of phone installations and troubleshooting a variety of telephones. + Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards. + Troubleshoot and repair faulty connections, dropped calls, or hardware issues. + Configure call routing, voicemail, extensions, and phone features. + Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests. **Minimum Qualifications:** + Bachelor's Degree and 4+ years of experiences, or a combination of education and work experience equivalent to 8+ years. + Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists. + Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. + Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems. **Preferred Qualifications:** + Related work experience in IT hardware and cabling installation. + Experience with implementation on the Sponsor's network LAN infrastructure. + Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. **Clearance Requirements:** + Must have a current/active TS/SCI with Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. + Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. + Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ******************* and provide your name and contact information.

**ManTech** seeks a motivated, career and customer-oriented **Enterprise IT Support Officers (EITSO) - Phone Tech** to join our team in **McLean, VA** . In this role you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. **Responsibilities include, but are not limited to:** + Supporting all facets of phone installations and troubleshooting a variety of telephones. + Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards. + Troubleshoot and repair faulty connections, dropped calls, or hardware issues + Configure call routing, voicemail, extensions, and phone features. + Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests. **Minimum Qualifications:** + Bachelor's Degree and 2+ years of experiences, or a combination of education and work experience equivalent to 6+ years. + Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists. + Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. + Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems. **Preferred Qualifications:** + Related work experience in IT hardware and cabling installation. + Experience with implementation on the Sponsor's network LAN infrastructure. + Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. **Clearance Requirements:** + Must have a current/active TS/SCI with Polygraph **Physical Requirements:** + Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. + Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. + Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ******************* and provide your name and contact information.

General information Requisition # R60337 Posting Date 05/13/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech! ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) - Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. Responsibilities include, but are not limited to: * Supporting all facets of phone installations and troubleshooting a variety of telephones. * Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards. * Troubleshoot and repair faulty connections, dropped calls, or hardware issues * Configure call routing, voicemail, extensions, and phone features. * Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. * Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests. Minimum Qualifications: * Bachelor's Degree and 2+ years of experiences, or a combination of education and work experience equivalent to 6+ years. * Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists. * Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. * Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems. Preferred Qualifications: * Related work experience in IT hardware and cabling installation. * Experience with implementation on the Sponsor's network LAN infrastructure. * Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph Physical Requirements: * Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. * Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. * Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with ManTech, please email us at ******************* and provide your name and contact information.

Responsibilities Come join a flexible and responsive IT environment to quickly meet evolving and changing mission priorities for an IC customer. Mission operations supported include strategic and tactical intelligence analysis and integration; screening, vetting, and watchlisting; situational awareness; and strategic planning. Operate and maintain the IT environment, integrate new systems into the environment from separate developers, design, develop, and implement enhancements to the IT environment that will provide the stability and flexibility required to meet mission needs and support other mission partners. Follow a DevSecOps execution model that integrates services, hardware, software, and data support; incorporates new sources; maintains ingestion services as formats/schemas change; improves throughput and efficiency; develops and deploys self-service tools to exploit and use data more quickly, thoroughly, and robustly; and manages compliance requirements as may be necessary to satisfy service, application, tool, data, and other IT mission needs. Though the majority of applications have been migrated to the cloud, there are multiple independent on-premises networks. Maintain hardware and network connections inside the enclaves and other external mission partners; the majority of all servers are virtualized. Serve as the primary point of contact for escalated support issues, ensuring timely resolution. Develop and maintain documentation of systems, processes, and troubleshooting procedures. Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment. Troubleshoot and resolve complex hardware, software, and network issues. Perform root cause analysis and implement long-term solutions to recurring problems. Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues. Implement and manage network security protocols, including firewalls, intrusion detection systems, and access control policies. Support the configuration and management of network devices and ensure compliance with company policies and best practices. Collaborate with cross-functional teams to plan and execute IT initiatives. Provide technical input and expertise during the planning and implementation of IT projects. Manage and support virtualized environments (e.g., VMware, Hyper-V). Oversee the maintenance and administration of servers, including Windows and Linux systems. Provide excellent customer service to internal stakeholders, ensuring their IT needs are met promptly and effectively. Communicate complex technical information clearly to non-technical users. Maintain a high level of customer satisfaction through efficient issue resolution and support. **Position is contingent upon contract award** Qualifications Required Qualifications: TS/SCI with Polygraph level clearance is required. Bachelor's degree in information technology, Computer Science, or a related field. An additional four years of relevant experience may be considered in lieu of a degree. 5+ years of experience in IT support, with ideally two years in a lead role. Extensive experience with networking technologies and protocols (e.g., TCP/IP, DNS, DHCP, VPN). Strong knowledge of server and storage infrastructure, including experience with virtualization platforms. Proficiency in network administration, including the configuration and troubleshooting of switches, routers, and firewalls. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Strong leadership and mentoring abilities, with experience leading a technical team. Familiarity with ITIL processes and best practices. Strong communication skills, both written and verbal. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Desired Certifications: Cisco Certified Network Associate (CCNA) or higher Microsoft Certified: Azure Administrator Associate or similar CompTIA Network+ or Security+ ITIL Foundation Certification Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Responsibilities Peraton is seeking a mid-level Information Technology (IT) Desktop Support Technician to manage Corporate and Program desktop infrastructure needs within the Annapolis Junction, MD location. The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, peripherals and related network equipment. This includes imaging, installing, and maintaining all organizational hardware and related network equipment while ensuring optimal workstation performance. The technician will also assist with troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required. Duties include (but not limited to): On-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products supporting end user desktops. Collaborate with ITOps and Program team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer and resolve issues with associated end-user workstation network software products. Assist with corporate and client network equipment maintenance including port configurations, port security, and device upgrades. Receive and respond to incoming calls, and/or tickets/work orders regarding desktop problems. If necessary, liaise with Corporate IT personnel and/or third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. #AJ Qualifications Basic Qualifications Experience maintaining Windows desktop equipment, peripherals and associated network equipment. Minimum of 8 years with BS/BA, minimum of 6 years with MS/MA, minimum of 3 years with PhD Current Security+ Certification Active TS/SCI clearance w/poly Desired Qualifications 2 years' experience supporting Cisco network equipment administration is highly desirable Salary Range Estimate The estimate displayed represents the typical salary range for this position and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. Benefits Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $146,000 - $234,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.